Wag!Reviews of wagwalking.com

This app is perfect for setting scheduled or unscheduled walks for my dog! Offers great rate and walkers are all friendly! Great resource for dog owners who leave their dog at home during the day!

I had foot surgery and this company saved me from losing my job could not recommend them more.

If I had the option I would not give any stars. Customer service is absolutely horrible. I had someone stay at my apartment with my pet for a week. I was promised daily pictures and I got pictures on 2 days. The sitter fed my pet food outside of their diet without asking so I came home to puke and diarrhea everywhere. The Walker did not leave my keys for me so when I got home at 10:30 at night I was locked out. We had communicated that morning about leaving the keys at noon. When I got home I could not get ahold of the sitter or customer service. I had to pay $80 to get into my apartment and then the sitter showed up with the keys at 11:30 at night with no warning, no apology and no recognition of what had happened. It took 5 days to have a conversation with customer service. I sent an invoice over email to get a refund and it's been 2.5 weeks and I have not heard anything or received my refund for the lockout fee. I will never use this service again and I would absolutely never recommend it to anyone.

I usually do not post complaints but, I had free dog walks with Wag dog walking service. I would never recommend! Terrible communication. Walker did not show up. 30 minutes after appointment I tried to call. I waited on hold for 11 minutes then told phones are too busy leave a message. Another Walker showed up later to walk the dog but, it was way too hot in the day by then. When someone finally called me back they had nothing they could say.

I signed up for the service, they offered first walk free. I scheduled a walk for my dog at 9:00 am. However, I received a text message from Wag! stating that a walker would be at our house at 9:00 pm! I have been trying to contact these people all day. When I call their customer support number, I'm on hold for a very, very long time. So long, in fact, I had to hang up because I had to get back to work. I tried sending these people a text message but I received no reply. All their messages are automated. There is no real human behind the messages. I will never use this service. If I can't contact a company and get a human to talk to, I won't do business with them, period.

I’ve used Wag for two years and always had a great experience. It’s a relief to know my pup can be taken care of on longer office days, and also love getting the live updates of what happened and where they went. Definitely my favorite app!

Such a help with my new puppy. All my walkers have been delightful!

Super convenient to use, and I love that there’s a flat rate for each wag walker or sitter so you can really depend on it being consistent. I also think the quality of walkers is great!!