Wag!Reviews of wagwalking.com

WAG! Walkers and customer service have been fantastic to work with. I feel comfortable leaving my dog in their hands and appreciate the support and love of dogs all who work for this company have.

There was some issues sorting out the reaccuring schedule in the beginning. But now everything is great.

September 11, 2018, was a complete and utter failure on Wag!'s part. I booked a walk at about 12:45 for a 2:00 PM walk. I was assigned to Walker 1 at about 12:55 PM. Sometime around 1:45 PM I get a notification that Walker 1 is on the way. At 2:02 PM I get a call from my gate call box and I remotely unlock the gate from my phone. From 2:02 PM onward I get no notification that the walk has begun. At 2:30 PM I finally text Wag!'s support line to find out what happened with the walk and why it had not begun. At that same time I get a text notification from Wag! saying "We noticed that your 2:00PM walk has not started yet and have been unable to get in touch with your walker. To ensure that [your dog] gets a walk, we are looking for an immediate backup walker. We apologize for any inconvenience that this has cause." At this point I am now concerned that Walker 1 has arrived to my apartment and I do not know of the whereabouts of my dog. I was unable to reach Walker 1 nor was I able to reach anyone at Wag! to determine the status of the walk or the walker who now has access to my apartment and dog. At 2:33 PM I get a text notification that a new walker has been assigned for a walk beginning at 3:03 PM. Again, no communication from Wag! or anyone about what happened to Walker 1, who had apparently showed up for the walk and entered my building. At this point I considered calling law enforcement, because I do not know what is happening either in my apartment or to my dog, and no one is picking up their customer service line. At 3:00 PM I am able to contact Walker 2 and he confirms that my dog is in my apartment. During the walk with Walker 2, the application did not provide updates regarding the walk details. At 3:48 PM I get a text message notifying me that the walk is complete and a photo of my dog covered in mud. In the walk report card Walker 2 notes "[h]e got a little dirty there on his hind legs but I cleaned him up after we got back to the apartment." Still, no word from Wag! regarding my earlier communications. I get home and my dog's leash and harness were saturated with dirt to the point where they were unusable. Still, no followup or communication from Wag! All I needed was this one experience to know that Wag! will never facilitate a dog walk for me again. Who knows Walker 1 could have done and the fact that he was unreachable by Wag! and myself is beyond concerning. There was no way for me to contact anyone live during a situation I began to treat as an emergency. For over an hour I had no way of knowing what was going on with my dog. The application and web platform itself are also in need of a major update. They are glitchy and outdated and seems to still be in beta form.

We love Wag! My crazy pup loves meeting the walkers. And on days when we can’t get home, it’s wonderful knowing that our pup is getting some outdoor time.

Awesome service. Prompt and easy to schedule.

Have had nothing but great experiences with the various walkers. My dog is scared at first and they have all been able to open him up for love and pets.

I had heard of some issues with customer service but I have been very happy with them and the one time I called regarding an issue they were incredibly responsive.

I like it, but the service can be really delayed or slow. Also, I've had walkers cancel, or say they started the walk and hadn't.