Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
5,605 reviews
Wag!Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Wag! is the #1 app for Pet Parents that connects you with a trusted Pet Caregiver. Whether you're looking for daily walks, planning a trip, stuck at work, or want your best friend to have some company we can help when and wherever you need! Every Pet Caregiver passes an enhanced background check, our services are insured, and support is standing by around the clock.We've thought of everything, so you don't have to. From GPS-tracked walks and customized lockboxes, to easy booking on the Wag! app, we make your life easier at every step.Wag! has a trusted record of experience with over 10M pet care services across 4,600 cities and counting. More than 150,000 Pet Caregivers nationwide are dog people, and it shows.ServicesWalkDrop-InSittingBoardingTrainingHealthBook a serviceLearn more
Wag! (wagwalking.com) has 5,605 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
5,605 approved reviews, newest moderated first
I have used Wag for years. The app is easy to use, if there’s an issue…such as cancelled walk by walker, they immediately have tried to find a new walker. I appreciate the great customer service and the loving walkers I have found on Wag.
By Joy
Walker stopped the walk 1/2 through because our puppy was jumping and grabbing his leash. She said he was being aggressive and that she had to ‘draw the line.’ He has never been aggressive; he is an active puppy who is still learning. Instead of working with him and using the training treats and chew bone I left for her in a pouch, she got out her phone and videoed his (normal puppy) behavior. She then returned home to his crate, took a toy out and placed it on top of his crate, and did not leave him the challenge toy I had prepared for him. This cruel decision left him without a toy to play with for 4.5 hours, and a toy he loves right on top of him, but out of reach. Incompetent, poor judgment, cruel.
By kim
Friendly outgoing and great with pets. Highly recommended
By Christiane
Very helpful and reliable
By Andrea
Jasmine did a great job taking care of my dog while I was at work! I would recommend her.
By Jan
I love how easy the app is. I also found someone great with my dogs.
By LLM
Not happy about this at all. This is a business model that pits the dogwalkers against each other. The downside here is that in a competitive field most of the people competing lose. it cost me $35 to apply, and then they won't refund this after I understood the business model, they claim it was in the fine print as non-refundable for the background check, so they take advantage of you and take your money without any certainty of work to begin with. Then it is next to impossible to talk with a human. The chatbot doesn't understand you when you ask for a refund, nor when you ask for a human to speak with. The customer service number is a recording that hangs up on you after pointing you to the support section which is where the chatbot is. And then they use a third party billing system called vetty, and so you don't know if you are speaking with Wag Walking or who you should go to for an answer to your problem. THEY NEED TO POST UPFRONT IN THE BILLING THAT THIS IS NON-REFUNDABLE CHARGE AND NOT BURY IT SO YOU GET SCAMMED. Thank you, no thank you. I can't recommend this way of treating customers. This has a mean spirited approach, whether intentional or not, to those of you that want to use this service. And I paid thirty five dollars just to advise all of you that read this.
By customer
Glad to have Jessica's services available for my dog!
By Jennifer B.
