Wag!Reviews of wagwalking.com

Provides many services beyond walking dogs. I've used it for years now and have recommended it to friends with pets. The app is buggy so i hope they invest in really updating it for quality of life. Espeically since both walkers and pet parents have to use it extensively and rely on it.

Completely unsafe and low ethics company. Provides no forms of customer support. Gives you a chat bot that just regurgitates general information and a phone number that repeats a message telling you to use their chats. Does not care about its caregivers at all, and does nothing to help them. On top of that they hide negative comments about a dog, keep aggressive and dangerous dogs on the app, and pawn them off to new unsuspecting caregivers. They also take ridiculous fees, 40% is criminal and neither caregivers or pet owners know how much they’re actually taking. There is zero transparency with this company and they are glorified scammers, harming real people with honest intentions of taking up side jobs to support their livelihoods.

It's been a while since I used Wag, but I saw it advertised again and reminded me to finally leave a review. They had some good walkers, but I remember their service was the only one where I found out that 'walker' was just taking my dog outside and smoking on a nearby bench. This happened more than once. Wag found a new walker when i complained, but i was amazed they let this happen. Imagine there's little to no vetting.

Great service :)

Wag! takes complete advantage of their dog walkers/sitters. On my first dog sitting job the client complained about app glitches, which I now know is a big problem for everyone that uses the app. Right after I signed up, on the first day after my background check was complete, I requested 4 jobs and got all 4. I then had a problem with the app with a drop-in job on the last day of that job. I was able to mark that I had arrived but when I tried to click to start the job the app wouldn’t let me click that I was starting. I closed out the app, turned my phone off and on and everything else I could think of. I notified Wag of the problem but they didn’t get back to me until the next day and they said I needed a picture of the dog to prove I was there. I hadn’t taken a picture of the dog because the app was frozen and I wouldn’t have been able to add the picture (the app finally unfroze after 4 days). Every time I email them, which is a few times a week, they repeatedly say they’re still trying to contact the pet parent. Wag takes 40% from the pet caregiver/dog walker. 20 minute walks are charged at a rate of $9.90 minus 40%, means the dog walker gets $5.90, a one hour drop in visit is about $25. The caregiver gets $15. Now that I’ve complained about not being paid I am not getting any of the jobs I’ve requested. Two were even for past clients. I have a 5 star rating but have not gotten any of the past 7 requests. 5 star rating, got my first 4 jobs when I had no rating but suddenly I don’t get the last 7 requests, even from two previous clients that gave me 5 star ratings? Sound right to you? I even had another past client request me but their request was not accessible to me, even though I could see it in my notifications on my phone. I’ve been told by others that if a dog has bitten a caregiver they do not remove that client from the app. Apparently Wag doesn’t care if their caregivers get bit and they don’t pay caregivers when their app is at fault. I couldn’t start the job in the app and they don’t pay me even though I was in no way at fault. How is that even legal? Save yourself and avoid Wag unless you want to be constantly annoyed and ripped off.

The walker was great

The walkers have always been considerate and prompt.

Is there a way to actually speak to a person these days? My questions do not fall in to the square box. I have wasted 30 minutes in a constant loop on their app and website. When will companies realize EVERYTHING cannot be automated!