Wag!Reviews of wagwalking.com

A Walker showed up at my home, un-announced, not scheduled, and with no communication, rang bell and just walked in my home. This action is seriously unexceptible and not appreciated. The owner was very angry to find this young man in his home without permission. Unfortunate for Karma, but we must discontinue this service immediately. Angry owner

Wag always takes excellent care of our beagle/hound mix (who is a handful to say the least). We just got another dog (hound mix) who has a completely different temperment and Wag handles both perfectly. Wag allows me to work 12 hour days when my wife is out of town. Wag has always been very responsibe and available. Never had a single complaint. One bit of insight is that the text dialogue box for walking instructions and entering the house instructions is that the box is sometimes a little small my big fingers to navigate on my iphone to edit when I mispell something. Not a problem more just something I would love to see expanded when you upgrade the app.!! Thank you for everything Wag team!!!!!

I love the updates and free lock box. It gives me peace of mind while i am away. It was difficult to know where to go for tech support for a specific question. I also wish we could message our walker or at least reply to their update.

I have really enjoyed using Wag! When I am at work I really appreciate knowing when my dog is getting walked and when he is home safe. Much better than other apps I have used in the past. Love the report card and pictures as well!

- The app has some snags. First- you cannot edit your list of preferred walkers. I ranked someone as preferred and then after more walks, they have not been of the quality I desire and yet they continue to accept walks because I want "preferred" walkers. - I have scheduled walks weekly and I have had multiple of these recurrent walks not fufilled by the walker selected and had to be late with a random person, and now I cannot cancel all of them and ask to schedule with a new walker. One of the walkers contacted me A WEEK in advance saying she was having surgery, and yet I wasn't rescheduled with anyone until the walk was late. - As soon as you schedule walks you no longer can buy credits equal to 15%. The only available discounts are if you buy $500 worth of credits (which I cannot afford). When I spoke with customer service they stated that there is a discount for scheduling (~5%) and you can combine them with the credit purchasing discount (~5%). This still doesn't equal the 15% discount you get if you didn't schedule walks. I find it appalling that Wag doesn't reward the people who use the app more often. I've tried to resolve/discuss this with Wag customer service and it has been abysmal. - The tip should be able to be customized. - If the walk doesn't start within 15 mins, a new walker should be contacted. - The lack of response from customer service is difficult.

Have not had a negative experience yet. The communication is spot on and constant, the app is easy to use and best of all, the dogwalkers have all been pleasant, kind people who seem to really love my dogs.

I love Wag so much. I use it every time I work (I’m usually gone for 13 hours for my shift). I love the ease of having the (free!) lock box to use for dog walkers to access my home. I love that I can set the time that I want a walk that day or select an ASAP walk. Also love setting walkers that we love as preferred—I like knowing the app reaches out and offers the walk to the walker I prefer first. I have yet to have a bad experience with a walker or the app. I love the detailed report cards, pictures, filters, and video updates we get. I recommend Wag to everyone! My coworkers always ask, “Are you watching your dog again!?” when they see me smiling and laughing into my phone at work. I can’t help it, my puppy is just so cute! And I love knowing he’s in the care of people I trust.

Just wish there was a customer support number to call... everything else has been great!