The walkers are great
The walkers are great, the communication between walkers and office and customers needs some work.
By Jan E M.
Response from Wag!· Dec 11, 2018
Hi Jan, We appreciate your feedback as we continually improve the service!
Monday, November 9, 2026 · Customer reviews of US businesses
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5,605 reviews
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Wag! is the #1 app for Pet Parents that connects you with a trusted Pet Caregiver. Whether you're looking for daily walks, planning a trip, stuck at work, or want your best friend to have some company we can help when and wherever you need! Every Pet Caregiver passes an enhanced background check, our services are insured, and support is standing by around the clock.We've thought of everything, so you don't have to. From GPS-tracked walks and customized lockboxes, to easy booking on the Wag! app, we make your life easier at every step.Wag! has a trusted record of experience with over 10M pet care services across 4,600 cities and counting. More than 150,000 Pet Caregivers nationwide are dog people, and it shows.ServicesWalkDrop-InSittingBoardingTrainingHealthBook a serviceLearn more
Wag! (wagwalking.com) has 5,605 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
5,605 approved reviews, newest moderated first
The walkers are great, the communication between walkers and office and customers needs some work.
By Jan E M.
Response from Wag!· Dec 11, 2018
Hi Jan, We appreciate your feedback as we continually improve the service!
Wag has been great to work with! The walkers are superb - the convenience is great and they offer discounts when a walker is in the area which is nice. The app is easy to use and Wag is good with communication.
By Stacey
Response from Wag!· Dec 11, 2018
Hi Stacey, Thanks for your review and for sharing your positive experience with us!
Great service.
By Bryan
Response from Wag!· Dec 11, 2018
Hi Bryan, Thanks for the review!
I've used Igor as my dog walker with wag and she has been amazing! The customer service is outstanding and I am absolutely pleased with everything that way I has to offer. I know that my dogs are very safe with wag!
By Arthur
Response from Wag!· Dec 11, 2018
Hi Arthur, Thanks for the review. We're glad you found a dog walker you love!
All of the walkers have been so professional and great with my dog. My dog actually gets really excited when I tell him he will be walked that week
By Rebeca
Response from Wag!· Dec 11, 2018
Hi Rebeca, Thanks for the review! We're so happy to hear that your dog loves his Wag! walks as well.
Every single person that has walked my husky has been super friendly. They seem to love and respect my puppy as the smart animal she is. I use these guys all the time and will continue to do so. Highly Recommended!!!!
By Hero
Response from Wag!· Dec 11, 2018
Hi Hero, Thanks for the glowing review! We're so happy to hear that you've had great experiences with the walkers.
Great service! All of the walkers I've used have been great and customer service is quick to respond.
By Ryan
Response from Wag!· Dec 11, 2018
Hi Ryan, Thanks for the review! We're glad you enjoyed the service and have had a great experience.
Customer Service is not great. Difficult to book more than one walk, or less than two months, at a time unless you contact customer service to do it. Difficult to get the same walker all the time, unless you contact customer service (and even if you request them, Wag will lie and say they are "Unavailable" but really, someone else just claimed the walk first.) . I love our walker, so at least they have quality people but the app itself has a lot of bugs and kinks to its system.
By Maia
Response from Wag!· Dec 11, 2018
Hi Maia, Thank you for your review. We appreciate your feedback and are constantly improving the app to make the experience better.