Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
5,605 reviews
Wag!Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Wag! is the #1 app for Pet Parents that connects you with a trusted Pet Caregiver. Whether you're looking for daily walks, planning a trip, stuck at work, or want your best friend to have some company we can help when and wherever you need! Every Pet Caregiver passes an enhanced background check, our services are insured, and support is standing by around the clock.We've thought of everything, so you don't have to. From GPS-tracked walks and customized lockboxes, to easy booking on the Wag! app, we make your life easier at every step.Wag! has a trusted record of experience with over 10M pet care services across 4,600 cities and counting. More than 150,000 Pet Caregivers nationwide are dog people, and it shows.ServicesWalkDrop-InSittingBoardingTrainingHealthBook a serviceLearn more
Wag! (wagwalking.com) has 5,605 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
5,605 approved reviews, newest moderated first
As a pet caregiver, I had a terrible experience. I just lost $50 to register and provide my background check, only to find out they have no customers in Ohio. It is just a bit of a scam. I wish I could have my money back.
By Wesley M.
There is no help
By Sandy
WAG customer service is an absolute joke. Absolutely no support. It is completely unacceptable. Don’t waste your time. Do not recommend working for them.
By Juliet
Alexis Lundy is by far the best dog sitter we’ve ever had on Wag! She took incredible care of our dog, Shadow, and went above and beyond to make sure he felt safe, loved, and happy while we were away. She sent regular updates and photos, which gave us total peace of mind. Shadow absolutely adores her — we could tell he was comfortable and well-cared-for the entire time. We can’t recommend Alexis enough and will definitely be booking with her again!
By STACEY SLINGERLAND L.
Kim is the best of the best Wag walkers. She communicates well and is always on time. Her report cards are detailed and timely. She is friendly and always professional. My dogs trust her - even my elderly chihuahua/jack russell mix who is a rescue dog and skittish at first. I highly recommend Kim and Wag.
By Sad in S.
WAGs customer service is a joke, BEWARE. I had a walker lock my doorknob lock from the inside rather than the deadbolt that she was provided a key for, which resulted in her being locked out with my dog, a high stress situation while at work, and a $230 locksmith fee. WAG refused reimbursement because it wasn’t specified in my walker notes to not lock a lock in which a key was not provided. This is common sense and should not have to be notated. Not to mention finding any kind of customer service option is near impossible. If I could give this company negative stars I would. Hoping no one else will have to go through this experience!
By Amber S.
Wag is by far have the best group of walkers and sitters for my beloved dog. Always friendly with great care with my dogs!
By Sharon
Doggies loved her !
By Lisa L.
