Wag!Reviews of wagwalking.com

Great company with great walkers. Anytime I have had an issue, which was only once- the corrected it immediately. Grateful for such a great company

1. Lack of transparency, they make it as hard as possible to view your transactions and balance etc.; 2. Both the app and the website are very glitchy; 3. Customer support services almost always take much time to get anything done. 4. They need to do a better job of managing the list of walkers; several I have encountered are very unreliable.

Through complete negligence, the Wag walker lost my dog, who was almost killed crossing traffic on Lincoln Blvd. The walker waited over an hour to report it. Only doing so after I was contacted by someone who had found my dog, after almost hitting him in traffic. To make a devastating experience worse, Wag support has been incompetent and disgusting in their approach to this incident and follow up. The company is clearly incapable of properly vetting walkers, and has no protocol in place to manage problems. They are refusing to give me a detailed report of how this happened, and why their team didn’t report it immediately so I could have started a search for my missing pet. It took a near accident and death of my beloved dog, for them to take action. Preferring to cover it up, while trying to fix the mistake. They jeopardized the health and well being of my dog in their care, and then completely mishandled the search and rescue and follow up. This is a company that should not be in business.

Wag is user friendly and an excellent app for busy dog owners.

Wonderful service.

Have had great dog walkers and results with Wag. Had a few scheduling issues that were resolved quickly and with curtesy! Thank you!

I have only been using wag for 4 weeks but so far have had a very good experience.

I really enjoy the whole business model, but I don't like that my preferred walkers are only given 15 minutes to respond to the walk request, and then the walk gets automatically assigned to someone else. This is frustrating as I do not like constantly letting strangers into my home, regardless if they are insured or not through Wag. Additionally, during my initial booking for a walker, I had to call the Customer Support line around 8 times to get everything set up correctly as the app was not clearly stating what had been scheduled and with whom. As we were planning to be out of the country for a week, I HAD to confirm that everything was set up as intended, so bit of a pain with all of that; but I will say that the Customer Support team is FABULOUS, and was able to help consistently every time that I called.