Wag!Reviews of wagwalking.com

Wag walkers have always been excellent and customer service has always been helpful. I like the fact that you can usually resolve issues via text

Wag has changed my life. I love the app and I have had such great experiences with the walkers. Several have become trusted friends to my dog Luna and myself.

I am extremely disappointed with the service (moreover lack thereof) that I am receiving in Rohnert Park, Sonoma County. The past three dates that I have scheduled visits in the evening (not services, dates of services. There were more than one service per date), my services were either delayed by an hour or more due to one complication or another or, most recently (9/17), not confirmed or acknowledged by the company at all. As a fellow  provider of pet services in the industry, I know that the standard for care is much higher and I will be disapproving of your services to everyone I know. This is not the way to run a pet care business, and even in the hardest of times, I will no longer be looking to Wag for support, because the company cannot seem to provide it. I would ask for some sort of compensation for the inconvenience, but I do not want the credit for future walks that I am likely to be offered. My dogs have been failed by your company and I couldn’t be more frustrated. — Frustrated customer, Z. Patterson

Their website lures you there with the promise of articles, but the articles are quickly covered with a pop up that cannot be removed without signing up. This assures me that they are interested in marketing, not our pets' wellbeing.

I love the idea on an on demand dog walking service - I mostly work from home, so it doesn't make sense to find a more regular service. For the most part, the walkers that come do well and leave me with a cute picture and info about the walk. However, a few have been dishonest about the length of time they walked my dog and some have been unknowledgeable about how to properly use a gentle leader or easy walker - which is dangerous to both dog and walker. Walkers seem to constantly drop walks. Fortunately, only one time did I have to rush home to take my dogs out, but it is still anxiety producing to worry about whether my dog will get walked or not. What has me moving on though is a recent series of walks in which I have been charged for an extra dog, even though I specify that only the one is to be walked. I have contacted customer support each time and received no reply. Each time I reach out directly to the walker to let them know they only have to take the one dog...but then when I go to leave a tip, the cost there is also inflated because I am tipping on the cost of a walk with 2 dogs, not one. There are plenty of dog walking services out there. This just isn't the right one for me.

Wag is a great convenience if I am working late or away from home longer than I expected.

Awful, they don't stand up to their "Promise" - the dog walker didn't show and I had to be the one to ask what was going on. The dogs peed on my carpet before I could get there to them. Wag went through this ruse of customer service priority service (I gave them a chance to make it right and pay for my carpet cleaning or a portion). I'm sure my review will be lost in the shuffle and it's not a big deal to them but if your dogs are as important to you as they are to me. Find someone else! Anyone!

I have been VERY happy with WAG!