Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
5,605 reviews
Wag!Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Wag! is the #1 app for Pet Parents that connects you with a trusted Pet Caregiver. Whether you're looking for daily walks, planning a trip, stuck at work, or want your best friend to have some company we can help when and wherever you need! Every Pet Caregiver passes an enhanced background check, our services are insured, and support is standing by around the clock.We've thought of everything, so you don't have to. From GPS-tracked walks and customized lockboxes, to easy booking on the Wag! app, we make your life easier at every step.Wag! has a trusted record of experience with over 10M pet care services across 4,600 cities and counting. More than 150,000 Pet Caregivers nationwide are dog people, and it shows.ServicesWalkDrop-InSittingBoardingTrainingHealthBook a serviceLearn more
Wag! (wagwalking.com) has 5,605 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
5,605 approved reviews, newest moderated first
They use some bad tactics dog walkers take customers keys and lose them they're not a responsible company and do not use them
By Jonathan T.
Response from Wag!· Dec 2, 2019
Hi Jonathan, This is not the type of experience we'd like for you to have and if you've had a specific experience like this, please contact our Customer Support team so that they may assist you.
They charge you to be able to apply. If you're young, have no income or need money fast, dont get excited, they ask you for your money first. They waste an hour of your time getting you to fill out an application, adding references and taking an ACTUAL 18 QUESTION TEST ABOUT collars and doggy behavior before they tell you to pay them 25 bucks before you can be considered. MAJOR WASTE OF MY TIME, EFFORT, and RESOURCES. This is a cash grabbing money hungry greedy company who will take your kids tips. So I will get my own business. How hard is it to put an add on Facebook marketplace that reaches your entire city with a click of a button, so be smart... dont waste everything I just said you will
By Shashana P.
Response from Wag!· Dec 2, 2019
Hi Shashana, We appreciate your feedback regarding the application process and will pass it along to the appropriate team.
I've been using wag for about half a year now, and although I love walking dogs and making money from it, this app is truly so ridiculous and unfair. First of all, the app is just really low quality, it seems like something developed in 2009 and never fixed updated - even though it calls for very frequent updates in which I have not seen any improvements from. As a walker, you get rated based on your service, but it does not show anything but a star rating - not which dog you walked, nor the date or time, and the clients are allowed to write nothing at all, which is a HUGE problem when it comes to bad ratings. Once your rating hits 4.75 or lower - according to Wag! Policy, you are subject to deactivatation. I had 17 walks, and one review of a 1 star sank me down to a 4.65... even though all of my others were 5 stars (expect for one 3 star, which I also had no explanation for). This review gives me absolutely nothing to work from. I don't know what I possibly did wrong, and there's no way for me to contact the owner or even see which dog this pertained to. This is ridiculous! I count on this app to make extra money to keep me going, and one bad review is enough to take that away from me and that's wrong! I should be able to know what I did wrong so that if it's an issue, I can be aware and correct my faults- which I am completely unaware of, even though I put my best efforts to communicate with each and every client as thoroughly and honestly as possible.
By Dan
Response from Wag!· Dec 2, 2019
Hi Dan, Thank you for your honest feedback as we strive to improve the experience for pet caregivers and pet parents. We'll make sure to pass along your feedback to the appropriate team, and if you ever feel that you've received a false, inappropriate, or irrelevant review, you may reach out to Walker Support.
Excellent service and walkers. So happy to have Wags.
By laura
Response from Wag!· Dec 2, 2019
Hi Laura, Happy to hear that you enjoy our service! Looking forward to our next walk with your pup!
I used wag and walked for them. Honestly it’s only good when you’re in a pinch but I would get a walker and then negotiate a deal outside of wag. You can pay them less than what u pay wag but they get more than what they’re paid. A win win. Wag doesn’t treat their workers well at all, they treat them like replaceable garbage to put it nicely. It’s obvious they don’t care about the safety or General well being of their walkers.
By Alicia N.
Don’t want any stealing at my home!
By Nadine C.
WAG just had CBS coverage on the 11:00 news and it was NOT good. apparently, a woman who had hired the service observed the walker on an in-apartment monitor return to the apartment with her dog and then proceed to steal a coat, and other valuable items from the apartment and walk out. When the incident was reported to WAG, they refused to reimburse the owner for the stolen items, claiming that they needed receipts. Not surprised to see all the of bad reviews here by the walkers. They sound like a terrible business.
By chard
I gave them 1 star because 0 stars was not an option. If you care about your dog I would not even try wag for even their first free walk. Their walkers cancel frequently. It takes wag hours to find a replacement walker. Customer service is a joke. If you ask to speak to a supervisor you won’t for weeks unless you literally raise hell. I can’t believe I ever gave them a single penny. Please, if you care about your pup and need a reliable walker don’t trust them.
By Kayla S.
