Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
5,605 reviews
Wag!Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Wag! is the #1 app for Pet Parents that connects you with a trusted Pet Caregiver. Whether you're looking for daily walks, planning a trip, stuck at work, or want your best friend to have some company we can help when and wherever you need! Every Pet Caregiver passes an enhanced background check, our services are insured, and support is standing by around the clock.We've thought of everything, so you don't have to. From GPS-tracked walks and customized lockboxes, to easy booking on the Wag! app, we make your life easier at every step.Wag! has a trusted record of experience with over 10M pet care services across 4,600 cities and counting. More than 150,000 Pet Caregivers nationwide are dog people, and it shows.ServicesWalkDrop-InSittingBoardingTrainingHealthBook a serviceLearn more
Wag! (wagwalking.com) has 5,605 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
5,605 approved reviews, newest moderated first
I have had a great experience with wag. All of their dog walkers have been experienced and professional. I appreciate the notes after the visit, and the great pictures. I also appreciate the quick response when I need someone. Great service. Will continue to recommend to friends and family.
By Valerie Sorkin W.
Response from Wag!· Apr 1, 2021
Thank you so much for your kind review!
I would give 10 stars but there is rarely a walker in my area. I do have three pups! That could be the problem!
By Jodie M.
Response from Wag!· Apr 1, 2021
Oh no! We definitely can try to figure something out, please send an email to [email protected].
Jason is the best walker, he has been walking our puppy since the day we got her. We trust and value Jason and Frankie gets very excited when he comes.
By WYNDI
Response from Wag!· Apr 1, 2021
Thank you so much for your kind review!
Love Wag and all it’s walkers - they are great!
By Laurie F.
Response from Wag!· Apr 1, 2021
Thank you so much for your kind review!
I had such a hard time getting people to show up on time. There were several times I would book and you would assign someone 20 min after the time I wanted and then it takes them an 30-60 min to show up. I would just cancel the walk. I am tired of wasting my time with them so I canceled the Wag member thing and hired someone directly that always shows up when I need them.
By Mischa M.
Response from Wag!· Apr 1, 2021
We're so sorry about this, please send an email to [email protected], we'd like to review your experiences.
I have had a great experience with wag. All the walkers I have had have been amazing. It’s a huge help during the day while working, especially living in an apartment.
By Kennisha
Response from Wag!· Apr 1, 2021
Thank you so much for your kind review!
Very rude customer service. The yearly subscription of $95 was an easy touch of a button and i mistakenly pressed it. There was no refund and the rep encouraged me to “ take it up with the credit card company to dispute the charges” i was told this by the supervisor. Unfortunately with the very upsetting customer service i will not recommend this app to anyone or return. I have disputed this already.
By Jenny J.
Response from Wag!· Apr 1, 2021
Hi Jenny, our team has looked into this issue. We appreciate your feedback.
I would recommend Wag, I haven't had any issues with any of the people who have walked/dropped in on my pup, they've been great. the cost is reasonable and I love that I am able to tip through the app!
By Amanda R.
Response from Wag!· Apr 1, 2021
Thank you so much for your kind review!
