Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
5,605 reviews
Wag!Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Wag! is the #1 app for Pet Parents that connects you with a trusted Pet Caregiver. Whether you're looking for daily walks, planning a trip, stuck at work, or want your best friend to have some company we can help when and wherever you need! Every Pet Caregiver passes an enhanced background check, our services are insured, and support is standing by around the clock.We've thought of everything, so you don't have to. From GPS-tracked walks and customized lockboxes, to easy booking on the Wag! app, we make your life easier at every step.Wag! has a trusted record of experience with over 10M pet care services across 4,600 cities and counting. More than 150,000 Pet Caregivers nationwide are dog people, and it shows.ServicesWalkDrop-InSittingBoardingTrainingHealthBook a serviceLearn more
Wag! (wagwalking.com) has 5,605 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
5,605 approved reviews, newest moderated first
Wonderful service keeps my new fur baby happy when my life as a busy parent makes it hard. 👏
By Rhoda S.
Response from Wag!· Apr 30, 2021
Thank you so much for your review, Rhoda! We're so happy to hear that you have been delighted with your services!
I appreciate the services, the walkers seems reliable and take great care of my furry friend. I don’t like the request for tip after every walk, especially when I am using regularly scheduled services.
By Tamara O.
Response from Wag!· Apr 30, 2021
Hi there Tamara, thank you so much for your review! We are so happy to hear that you've been delighted with your services. The tip popup after a service is completed is completely optional! We appreciate your feedback regarding this and I'll make sure it gets to the right teams!
I sprained my ankle and couldn't walk my dog for a week. Wag to the rescue!! Or so I thought. I had a walker completely no show, one who was 30 minutes late, and another who let me know at the start of my scheduled walk time that she was running late and would be there in 50 minutes. All of these instances caused me to have to walk my dog while on crutches and made me late to work. I have had some good walkers, but ultimately find the service unreliable.
By Kelsie A.
Response from Wag!· Apr 30, 2021
Hi there Kelsie, thank you so much for leaving a review. We're wishing you a speedy recovery! We're sorry to hear that you have had any less than a perfect experience. We can not guarantee that a Pet Caregiver will always be available for the date and time requested; however, we understand how frustrating a last-minute cancellation or late Pet Caregiver can be. Please email us at [email protected] we would like to look further into your experience.
Wag used to be great until they started nickel and diming customers by adding fees. I paid nearly $17 for a walk (before tip) and only $9 went to the walker. That means the company kept nearly 50% to themselves.
By Nicole B.
Response from Wag!· Apr 30, 2021
Hi there Nicole, thank you for leaving a review. We will pass your feedback along to the appropriate teams.
I love wag its so convenient
By Kristina Olson B.
Response from Wag!· Apr 30, 2021
Hi Kristina, thank you so much for your kind review!
TERRIBLE CUSTOMER SERVICE!! Wag has a "glitch" (their words) in the app which allows them to nickel and dime the clents to death! I have a reoccuring walk 3 days a week. If you need to cancel a day there is no way to do it. The app will cancel all your walks and then charge you a 1.99 fee to reactivate. One of the reps told me that Wag knows about this and will not change it. Avoid them! Too many other dog walkers out there to give them your hard earned money!
By Denise W.
Response from Wag!· Apr 28, 2021
Hi Denise, thanks so much for the honest review; we'll share this feedback with the appropriate team.
My walker is fantastic!!!! Im so happy to have this service, it gives my fur children something to look forward to❤️
By Janice G.
Response from Wag!· Apr 26, 2021
Thank you so much for the review!!
I liked the quick "report".
By Rick A.
Response from Wag!· Apr 26, 2021
Thank you so much for the review!!
