Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
5,605 reviews
Wag!Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Wag! is the #1 app for Pet Parents that connects you with a trusted Pet Caregiver. Whether you're looking for daily walks, planning a trip, stuck at work, or want your best friend to have some company we can help when and wherever you need! Every Pet Caregiver passes an enhanced background check, our services are insured, and support is standing by around the clock.We've thought of everything, so you don't have to. From GPS-tracked walks and customized lockboxes, to easy booking on the Wag! app, we make your life easier at every step.Wag! has a trusted record of experience with over 10M pet care services across 4,600 cities and counting. More than 150,000 Pet Caregivers nationwide are dog people, and it shows.ServicesWalkDrop-InSittingBoardingTrainingHealthBook a serviceLearn more
Wag! (wagwalking.com) has 5,605 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
5,605 approved reviews, newest moderated first
The Wag app is easy to use and the walker was wonderful.
By Therese
Response from Wag!· May 4, 2021
Hi Therese, thank you so much for your review! We're glad to hear you've been delighted with your Pet Caregiver and experience!
Wag is a great service, but they do not always Have a walker available in my area.
By Ardyth H.
Response from Wag!· May 4, 2021
Hi Ardyth, thank you so much for your review and for your feedback! We may not always have a Pet Caregiver available for the selected date and time of a particular service, so we recommend booking in advance. We are onboarding new Pet Caregivers every day and we will make sure to take your feedback to the appropriate teams! Thank you for being a valued Pet Parent with Wag!
After two uses, the walker was timely, seemingly good to my pup, did as promised, and I will continue to use the service with confidence. The WAG app on my iPhone freezes when I try to open messages (incoming message doesn’t load), and I have to reboot the phone before I can use the messaging function.
By Sylvia kraemer K.
Response from Wag!· May 3, 2021
Hi there, thank you for leaving a review! Most app issues can be resolved by making sure your app is up-to-date. Your device may also need to be updated to the most recent version of Android or Apple iOS. Since the Wag! App is designed to run on the most recent versions of these operating systems, please make sure your device is updated accordingly. To avoid last minute updates when opening the app, we recommend that automatic updates are enabled through your app store. We strive to make those on the Wag! platform have the best experience and we apperciate your feedback.
Outstanding experience!!! The “walker” was amazing!!! Will use more often !!!
By Kevin
Response from Wag!· May 3, 2021
Hi there Kevin, thank you so much for your review! We're so happy to hear that you were delighted with your Pet Caregiver!
Great communication , no issues, prompt, will definitely use this service again.
By Jenny
Response from Wag!· May 3, 2021
Thank you so much, Jenny!
Excellent service
By Carlton L.
Response from Wag!· May 3, 2021
Carlton, thank you so much for the kind feedback!
I have found WAG is unreliable. They’ll book a walk with one walker, then the day of the walk they assign another walker who cancels last minute (5 minutes before the scheduled walk). Customer service was a joke. They couldn’t guarantee another walker in any specific time, and didn’t offer any credits for the inconvenience. Very poorly run company.
By Ted H.
Response from Wag!· May 3, 2021
Hi Ted, thank you so much for your review. This is not something that we like to hear and we apologize for any inconvenience. We will be looking into your experience further for you.
Loved our Walker Erika. she was so great with our dogs and made it easy to get to learn the Wag experience. No hassle and easy for our kiddos.
By Karen M.
Response from Wag!· Apr 30, 2021
Hi there, Karen! Thank you so much for your review. We're so happy to hear that you were delighted with your Pet Caregiver, Erika!
