Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
5,605 reviews
Wag!Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Wag! is the #1 app for Pet Parents that connects you with a trusted Pet Caregiver. Whether you're looking for daily walks, planning a trip, stuck at work, or want your best friend to have some company we can help when and wherever you need! Every Pet Caregiver passes an enhanced background check, our services are insured, and support is standing by around the clock.We've thought of everything, so you don't have to. From GPS-tracked walks and customized lockboxes, to easy booking on the Wag! app, we make your life easier at every step.Wag! has a trusted record of experience with over 10M pet care services across 4,600 cities and counting. More than 150,000 Pet Caregivers nationwide are dog people, and it shows.ServicesWalkDrop-InSittingBoardingTrainingHealthBook a serviceLearn more
Wag! (wagwalking.com) has 5,605 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
5,605 approved reviews, newest moderated first
Wag has been a convenient, very affordable way for me to get dog care, whether it be at a moment's notice or for a future date. The app is easy to navigate and all the dog walkers have been wonderful.
By Tracy
Response from Wag!· May 18, 2021
Hi Tracy, thank you for your kind feedback on your experience! We appreciate you having Wag! as a part of your furry family member's care!
Not enough walkers. My walk doesn't get picked up and got charged 5 dollars
By Shari C.
Response from Wag!· May 18, 2021
Hi Shari, thank you for your review. We appreciate you taking the time to follow-up on your experience. The $5 cancellation fee would only be applied if you cancelled the service within 24 hours of the start time. If you feel that was not correctly applied, please do reach out to us at [email protected] so that we may assist to look into it further. We also understand that currently your area may be more limited for Pet Caregivers, which we would like to recommend reaching out to specific Pet Caregivers that you've had and liked in the past, to see if they have flexibility for your pet's needs; this can be done from the 'Past Caregivers' section, where a chat can be initiated with the Pet Caregiver(s). We truly do appreciate your feedback, thank you.
Great service, awesome walkers especially James M! Our dog loves him! James keep us informed about everything! Always on time and very responsive. Willing to do that extra mile. Super attentive and available with short notice! Totally recommend Wag!
By Cecilia D.
Response from Wag!· May 18, 2021
Thank you for your kind review, Cecilia! We're delighted to hear that your Pet Caregiver, James, is a favorite within your household!
I have used WAG for the past 4 years. The Walkers are always on time, kind, and they all seem to love what they do! I have recommended WAG to many friends!
By Deborah
Response from Wag!· May 18, 2021
Thank you so much for the kind review, Deborah! We're so glad that you've made Wag! a part of your family these past 4 years and hope to have many more years together!
Wag is a great resource. I had them walk my dogs during different times when needed. The dogs had a great time, they had good walks and play.
By Christopher
Response from Wag!· May 18, 2021
Hi Christopher, thank you for your kind feedback! We so happy to hear that your dogs were delighted with the services and Pet Caregivers!
On the last walk, the walker did not follow my instruction on the path he should walk. To make matters worse, he only walked a short way from my house then turned around and walked back. Then the app showed he was staying in front of the house for several minutes not moving. I thought that was a failure in the app. When I went outside, I confirmed that he was just standing in front of the house, claiming the dog wouldn't walk further. Because I was there, there was not point having him take the dog further. So I ended up getting a 20 minute walk, but paying for 30 minutes. My effort to call customer service was pointless as they could do nothing and I couldn't get a refund. Second issue is that I will be quoted one price on the app, but when the walk is accepted, the price can jump higher. I'm stuck at that point because if I cancel, I get charged $5. I don't even get 15 seconds to decide if I want to continue with the order at the higher price. Although other walks went just fine, because of this last walk, customer service's inability to make things right by adjusting the charge, and the inability to cancel a higher-priced walk immediately after making the reservation, I will never use Wag again and will discourage other people from using it.
By Jo J.
Response from Wag!· May 18, 2021
Hi Jo, thank you for taking the time to provide a thorough review of your experience. We believe that there may have been a misunderstanding and think that there is something more that can be done regarding the service that you had. We would like to be able to dig into this deeper with you if we may, we would ask that you send an email from the one associated with your Wag! account, to [email protected]; this will allow us to go over your specific account details. Thank you again for providing your feedback, we truly appreciate it.
Sarah is awesome!!
By Lisa W.
Response from Wag!· May 17, 2021
Hi Lisa, thank you for your review! We're so glad to hear that your Pet Caregiver, Sarah, is PAWsome!
Both ladies that have walked my dogs were great with them and very accommodating. I highly recommend them.
By Gwen M.
Response from Wag!· May 17, 2021
Thank you, Gwen, for your kind review! We highly recommend adding your favorite Pet Caregivers to your Preferred Caregivers list, which will alert them to your future service requests and you can direct book with them from your 'Past Caregivers' section of the Wag! App too!
