Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
5,605 reviews
Wag!Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Wag! is the #1 app for Pet Parents that connects you with a trusted Pet Caregiver. Whether you're looking for daily walks, planning a trip, stuck at work, or want your best friend to have some company we can help when and wherever you need! Every Pet Caregiver passes an enhanced background check, our services are insured, and support is standing by around the clock.We've thought of everything, so you don't have to. From GPS-tracked walks and customized lockboxes, to easy booking on the Wag! app, we make your life easier at every step.Wag! has a trusted record of experience with over 10M pet care services across 4,600 cities and counting. More than 150,000 Pet Caregivers nationwide are dog people, and it shows.ServicesWalkDrop-InSittingBoardingTrainingHealthBook a serviceLearn more
Wag! (wagwalking.com) has 5,605 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
5,605 approved reviews, newest moderated first
Always a good sitter, takes great care of my pets and leaves a friendly note on our whiteboard!
By Eric S.
Response from Wag!· Jun 16, 2021
Hi Eric, thank you for your kind feedback on your experience - we're so glad for the kind words, both yours and your Pet Caregiver's too!
Wag canceled the appointment and no one called me when I was at work and I never saw it so she has been alone for 12 hours and I am absolutely furious I wasted money on this. I never got my first walk free either. I am livid.
By Andrea Heiserman H.
Response from Wag!· Jun 16, 2021
Hi Andrea, we appreciate you providing an honest review of your experience. At this time, Wag! is no longer offering a 'first walk free' promotion and any previous offers would have had an expiration date to have used it by. For any services which are not able to be filled, there will not be a charge and if there was a pre-authorization hold for the service, that will be released. As services are dependent on Pet Caregiver availability within your area, services are not able to be guaranteed and notifications are sent out alerting to any services not filled or delayed. We would be glad to assist you with any additional questions pertaining to your recent experience, we can be reached at [email protected]. Thank you.
Scheduled two walks over a week in advance .. wag cancelled both when no one showed up half hour after the scheduled time. Luckily someone picked up one of the cancelled walks (she was amazing) but no one was available for the second walk so wag just completely cancelled the walk after putting it up for hour and a half. I was out of town and my dog still needed to get out. Super disappointing that this site is so unreliable.
By AnnaR
Response from Wag!· Jun 16, 2021
We appreciate you taking the time to provide feedback on your experience. Availability is dependent upon Pet Caregivers within your area and as such, services are not able to be guaranteed. When services are not able to be filled, we do attempt to keep looking for the next soonest available Pet Caregiver and sending out notifications to alert to any delays. We would be glad to assist you with any additional questions pertaining to your recent experience, we can be reached at [email protected]. Thank you.
Expensive but worth it
By Amanda
Response from Wag!· Jun 15, 2021
Thank you for your honest feedback, Amanda!
Thank you wag! I’ve had some great dog walkers from your service.
By Rita W.
Response from Wag!· Jun 15, 2021
We're so glad to hear this, Rita, thank you! We look forward to keep matching you with great Pet Caregivers and be sure to 'heart' the ones you really love, to add them to your favorites list!
Always available when needed even at night. This gives us freedom to do things while knowing our furry family member is taken care of.
By Clarissa M.
Response from Wag!· Jun 15, 2021
Hi Clarissa, thank you so much for choosing Wag! to be a part of the family! We really appreciate your kind feedback!
The sitter struggled to come over at the agreed up times. They missed one of the visits completely or would come over later in the day leaving the dogs alone for up 15 hrs between visits. They had to be reminded repetitively to send updates and images. I found urine stains on my carpet when I arrived home. Im sure they are a very nice person but I would not recommend them for dog sitting.
By Kay
Response from Wag!· Jun 15, 2021
Hi Kay, thank you for your honest review of your experience. Wag! recognizes that sometimes services don’t go according to plan and can offer to not pair you with your last Pet Caregiver again. Additionally, if you've had previous Pet Caregivers that you would like to have back again, there is an option to directly book with with them via the 'Past Caregivers' section on the app. If there is anything you would like to discuss further regarding your recent experience or follow-up, please send us an email to [email protected]. Thank you.
Was very easy.
By Nathanael I.
Response from Wag!· Jun 15, 2021
We're glad to hear it, thank you!
