Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
5,605 reviews
Wag!Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Wag! is the #1 app for Pet Parents that connects you with a trusted Pet Caregiver. Whether you're looking for daily walks, planning a trip, stuck at work, or want your best friend to have some company we can help when and wherever you need! Every Pet Caregiver passes an enhanced background check, our services are insured, and support is standing by around the clock.We've thought of everything, so you don't have to. From GPS-tracked walks and customized lockboxes, to easy booking on the Wag! app, we make your life easier at every step.Wag! has a trusted record of experience with over 10M pet care services across 4,600 cities and counting. More than 150,000 Pet Caregivers nationwide are dog people, and it shows.ServicesWalkDrop-InSittingBoardingTrainingHealthBook a serviceLearn more
Wag! (wagwalking.com) has 5,605 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
5,605 approved reviews, newest moderated first
First time using wag while I went out of town for the weekend. Very impressed! Will definitely use again
By Emily L.
Response from Wag!· Jul 10, 2021
Thank you, Emily, we appreciate your kind review and for choosing Wag! for your pet care needs!
Worst experience ever! It was my 1st time using this service & I will never use it again! My dog walker, Zachary, who came highly recommended was awful. He was consistently late, was not showing up at all when he was supposed to walk my dog- which was very cruel to my animal. He even delivered her to the wrong door in my building. He didn’t listen when I told him how to handle her walks & was insistent that he knew how to train dogs. I will never use this service ever again!! And of course Wag! could not find someone else, because it was the 4th of July weekend. Be careful who you trust your animal with.
By Noelle S.
Response from Wag!· Jul 10, 2021
We are sorry to hear that this was your experience and do appreciate you taking the time to provide your honest feedback. We would be glad to help out with any questions that you may have regarding your recent service, we can be reached at [email protected].
booked 2 walks for a friday and 2 walks for a saturday. first guy broke the clip on one of the leashes, then canceled on us for the next day. second person was a no show. the replacement was an hour and a half later than the time i booked and only walked 2 of my 3 dogs. when i canceled the second day because the no show person was scheduled to come again and i dont want to hire someone who doesnt show up, the app charged me $5 for canceling lol. wont be using them again.
By Jonathan
Response from Wag!· Jul 10, 2021
We appreciate you taking the time to provide your honest feedback on your experience. We would be glad to help out with any questions that you may have regarding your recent service, we can be reached at [email protected]. Thank you.
Scheduled wag for 3 consecutive days a week in advance. Day 1 was fine, but day 2 the walker never showed up and day 3 the walker was 2 hours late. Wish I would have had more notice that the walkers were late or unconfirmed for day 2&3.
By Shaina Y.
Response from Wag!· Jul 10, 2021
We would be glad to take a look into this with you, please reach out to our Customer Support team at [email protected] for assistance. Thank you!
Bad app that protects walkers not customers. No show for my poor pets left for dead and no notifications of no being able to honor the appointment
By ryan J.
Response from Wag!· Jul 10, 2021
We'd like to help out as it seems there is more information which is needed. If you have not already reached out, we'd like to look into your experience further -- please send an email to [email protected] so that we may dig deeper.
Love the app, easy to use. Love that everyone has a background check and can be trusted. Our walkers have always been great and animals lovers.
By denise M.
Response from Wag!· Jul 7, 2021
Thank you, Denise, we love your kind review on the app and services with your Pet Caregivers!
Wag is awesome, and trustworthy. Highly recommend!
By Caitlin F.
Response from Wag!· Jul 7, 2021
Thank you, Caitlin, we really appreciate reading your kind words and for your recommendations!
So far I have only had great experiences with Wag
By Trey P.
Response from Wag!· Jul 7, 2021
We appreciate your kind feedback, thank you, Trey!
