Wag!Reviews of wagwalking.com

I've had and have some really Great caregivers. Have had to learn some flaws within the app and some that I really don't agree with.

The app is easy to use and schedule walks. It seems that there is enough people to walk dogs on short notice scheduling. The dog walkers seem to take good care of my dog. I love the report card and pics that the walker sends after the walk.

I love the service and have had great luck with the staff. However, the app has many glitches, especially when using the links sent from the system about the walks my dog were on.

Horrible! Do not sign up to be a dog walker or caregiver! They take your money for a background check and then after approval inform you if there are jobs in your area. There were none in my area and so I couldn’t book any jobs and they refuse to refund the initial fee to join. Here is what’s worse. Even if new jobs were available, a new person can’t be listed publicly on their website as a caregiver until you book several jobs but you can’t book jobs unless you are recommend as a caregiver. This circular logic keeps new caregivers from getting any jobs. Do not use the app, they are not ethical!

i downloaded wag 5 weeks ago, put up a positng, but no one answered so i deleted the positng and the app. Fast forward to today-- someone randomly shows up in my house with my door code saying they are booked for a walk! Completely scaring my family and I. I called wag and they were not sure why they sent a stranger my door code when I hadn't even had the app for 4 weeks. Very concerning. I asked to delete all my info-- they said they don't have to because I don't live in Califronia ??? Very scary company -- would avoid.

This is the worst dog walking service out there! It is totally unreliable. I had a bad experience once when a dog sitter never showed up and I tried to avoid using Wag after that. However, I had a baby and a friend wanted to give me a gift card and Rover doesn't do gift cards and I decided to try another time with wag. The first walk I booked with Wag and the dog walker did not show up! I tried getting Wag to refund the gift card and they refused! Now my friend spent money on a gift card I can't use reliably! Worst service ever.

Rover is so much better. Wag has requirements for a walker to even get viewed. They have “preferred” walkers that get the walk notifications first. Wag takes 40% of the fee! That is double the amount Rover does. It took so long for my background check and review. I have gotten so many walks with Rover and nothing from Wag. It was a waste of time and money setting up.

I hired a wag over the Thanksgiving holiday. The first caregiver cancelled as I was landing at my out of town destination. Wag hired a replacement who was not responding to any messages and didn’t even seem to be a real profile. That caregiver was then replaced. This caregiver was every dog parents worst nightmare. First, she brought her boyfriend into my home which is not allowed (was not background checked through Wag, did not ask me for permission to bring him into my house). They also had their bags packed as if they were planning to stay in my home overnight which was NOT what I booked. Next, I provided the caregiver with detailed instructions on how to care for my 3 bull terriers. I have one pup who responds negatively to overstimulation so I informed her of how important it is to keep him separated from the other two and provided directions on how to navigate that. I was only going to be gone for 3 days so their trainer advised that keeping him separated was going to prevent any negative interactions between my pups. She did not follow directions, allowed my dogs to interact immediately after eating which was also mentioned NOT to do in the instructions and a fight ensued immediately. I even included in the directions that there was a spray on the counter to use to break them up if a fight were to start as recommended by their trainer. I made every effort to account for anything that could possibly go wrong and the directions were executed so poorly. Not only that, she did not use the spray to separate them so this fight continued on for over two minutes. At that point, the boyfriend grabbed one of my dogs and threw her into a separate room and then allowed the other dog to come after her yet again. Then he proceeded to hit my dogs over and over again until they separated. One of my dogs had to be rushed to the ER and Wag is refusing to reimburse me for her medical bills. If I could give this company zero stars, I would. Update: Wag informed me that I would need to contact the caregiver directly to receive reimbursement. Upon request for her information to pursue the caregiver for reimbursement, Wag support has not gotten back to me in over 2 months. Such a shame for a company that claims to care about pets.