Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
209 reviews
VTM VendingSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
VTM Vending: Pokémon card, vape and smart vending machines with U.S.-based support. VTM Vending designs and supplies smart vending machines for operators, from first-time owners placing one machine to businesses running a multi-site route. Our lineup includes Pokémon and trading card vending machines, vape and nicotine pouch vending machines, and the new AI-powered Smart Cooler, in wall-mounted and freestanding models built for bars, shops and other high-traffic locations. Every machine runs on the same platform: a 32-inch touchscreen, Wi-Fi connectivity and a pre-installed Nayax cashless terminal that accepts cards, tap-to-pay, Apple Pay and other digital wallets. Coil sizes adjust to fit your products, so the same machine can sell card packs, vapes, nicotine pouches or small collectibles. For age-restricted products, an optional ID scanner reads the customer's driver's license before the sale. Our Vending Management System and mobile app let you run every machine from one place. Track sales and restock alerts in real time, update products and on-screen ads remotely, restart a machine, set user permissions and export reports, with your data hosted in the U.S. Service is what our customers mention most. Our U.S.-based team handles onboarding, training and live tech support, backed by a full video tutorial library, replacement parts, a coil sizing guide and state vape law guides. Need inventory? Through VTM Vending Wholesale, operators can source Pokémon booster packs to keep their machines stocked. VTM Vending is based in Solon, Ohio, and ships from our Cleveland-area warehouse. Visit vtmvending.com to compare machines and find the right fit for your location.
VTM Vending (vtmvending.com) has 209 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 195 reviews with 5 stars · Clear filters
This was my first time buying a machine and the support was there every step of the way. I had dumb questions they answered and helped me figure out my set up. Jacob was very helpful.
By Commonwealth Vending L.
Darshak is great as good as it gets when it comes to customer support!
By Calix S.
Great customer service!
By Jon W.
Response from VTM Vending· Oct 12, 2026
Thanks Jon! Appreciate you taking the time. Here whenever you need anything - Jacob
Beyond happy with VTM. Great communication, exceptional service / support. Their platform / app is easy and works great. 3 machines with more to come.
By Dan
Best customer service you could ask for. The world would be a lot less stressful if everyone had customer service like this.
By Ronnie F.
Response from VTM Vending· Oct 9, 2026
Thanks for the kind words, Ronnie. Our team works hard to make every interaction smooth, and it means a lot to hear it landed that way. We appreciate you taking the time to share this.
The team of VTM Vending are consistently reaching out to help and accommodate customers needs!
By Bob H.
Response from VTM Vending· Oct 7, 2026
Thanks for the review Bob! Looking forward to continuing to grow with you - Jacob
Every time I called I got to talk to a real person. Each person that I contacted knew what they were talking about. Also my machine is doing good, no problems at all!
By Kohlten A D.
Response from VTM Vending· Oct 5, 2026
Kohlten, that's exactly what we aim for. Knowledgeable people who actually pick up the phone is something we take seriously, so it's good to know that came through every time you called. Happy to hear the machine is running smoothly too. Thanks for sharing this.
I am installing my second mini wall tomorrow and due to receive my 3rd machine which is a slim wall, later this week. So far, the shipping, installation and customer service has been fantastic! I ordered my initial stock from MK Distro through the VTM site and that was a seamless process as well. Very happy so far!
By James H.
Response from VTM Vending· Oct 9, 2026
Thank you James! We aim to make the customer experience as seamless as possible!
