Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
209 reviews
VTM VendingSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
VTM Vending: Pokémon card, vape and smart vending machines with U.S.-based support. VTM Vending designs and supplies smart vending machines for operators, from first-time owners placing one machine to businesses running a multi-site route. Our lineup includes Pokémon and trading card vending machines, vape and nicotine pouch vending machines, and the new AI-powered Smart Cooler, in wall-mounted and freestanding models built for bars, shops and other high-traffic locations. Every machine runs on the same platform: a 32-inch touchscreen, Wi-Fi connectivity and a pre-installed Nayax cashless terminal that accepts cards, tap-to-pay, Apple Pay and other digital wallets. Coil sizes adjust to fit your products, so the same machine can sell card packs, vapes, nicotine pouches or small collectibles. For age-restricted products, an optional ID scanner reads the customer's driver's license before the sale. Our Vending Management System and mobile app let you run every machine from one place. Track sales and restock alerts in real time, update products and on-screen ads remotely, restart a machine, set user permissions and export reports, with your data hosted in the U.S. Service is what our customers mention most. Our U.S.-based team handles onboarding, training and live tech support, backed by a full video tutorial library, replacement parts, a coil sizing guide and state vape law guides. Need inventory? Through VTM Vending Wholesale, operators can source Pokémon booster packs to keep their machines stocked. VTM Vending is based in Solon, Ohio, and ships from our Cleveland-area warehouse. Visit vtmvending.com to compare machines and find the right fit for your location.
VTM Vending (vtmvending.com) has 209 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 195 reviews with 5 stars · Clear filters
Excellent customer service. Dakota is very knowledgeable and was readily available to answer all of our questions. Quick and easy communication made purchasing a breeze. The people over at VapeTM are very accommodating. Looking forward to working together for some time to come.
By Travis T.
Dakota was the best in all aspects! Helped me get my order placed and got the best price for me! He also gave me lots of good advice and knowledge i didnt have beforehand. Would recommend!
By Brian G.
Dakota was able to answer all my questions, and on top of that he gave me some personal tips! The team behind VapeTm is not only knowledgeable but experienced in the field as well. I’ll continue doing business with them.
By Servando G.
We’ve loved our experience with everyone we’ve encountered. We mainly work with Ben and can’t speak more highly of him. He’s been so helpful since day one. Had an issue with warranty and was taken care of with no hiccups. We are very happy with this company and purchasing more machines!
By whitney W.
The team is so helpful in starting up the machines. They give you step by step instructions that anyone can follow. Very thankful for you all. Will be buying more machines soon!
By emily
Extremely helpful and communicative. They ensured I had everything I needed in a timely fashion. They even worked to resolve an issue with the card reader with the card reader company all on my behalf.
By Austin B.
From the moment of installation to my first sale and even through filing my taxes, this Jacob Hagman has been a constant source of support. No matter the question—technical, financial, or operational—he always has an answer, and he delivers it promptly, no matter the hour. His guidance is something you don't see everyday and he always leads me in the right direction. Truly exceptional service!
By Denise M.
Seamless process from start to finish and wayyyyyyy above and beyond even following after the completion of purchase and delivery! No other way to go!
By Torrey B.
