Voya sucks
Voya sucks! Worst of the worst with lies/delays/untrained staff… to get our hard-earned retirement funds are more painful than pulling teeth… sadly our govt did nothing after years of knowing they suck.
By HD
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
268 reviews
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Voya Financial is here to help you plan, invest and protect your savings to get ready to retire better. See how America’s Retirement Company can help you!
Voya Financial (voya.com) has 268 customer reviews on The Fair Hearing, with an average rating of 1.1 out of 5.
268 approved reviews, newest moderated first
Voya sucks! Worst of the worst with lies/delays/untrained staff… to get our hard-earned retirement funds are more painful than pulling teeth… sadly our govt did nothing after years of knowing they suck.
By HD
Do not get this as this is a scam filed critical illness claim and they want me to interview the physician to get statement
By Tool P.
There's a 0.6% fee just for using them. That's higher than average. For example the major investment company that starts with an S is 0%. Then there's a $50 fee once you send your money elsewhere. Only worth it if you have a good company match.
By Zac H.
constant change of terms they never wanted to give me my earns #ganet sparing was who took me out of the situation i got back my savings back
By Felix
This company is a rip off. They will not give you a hardship. They keep your money. You can’t pull your money from it. You’re screwed once you get it. Do not I repeat. Do not work with this company. They’re garbage.
By Robert W.
It’s a complete bad site, impossible to get a dime from them until Cele__Stial__Drifts helped me.
By Monay B.
Worst customer service
By Zachary T.
They unfortunately lie to their customers making promises they gave no intention of keeping. I was told my check would arrive 9/21. The check did not arrive til 9/28 after I had already ask them to stop payment. I was told direct deposit would be in 3-5 business days. Now they are saying another week. This is poor company practice. When you call, they act like it is coming out of their pockets. NO CUSTOMER SERVICE!
By Kim