Good experience
Good experience. My bf passed and he had a life insurance policy. They paid out immediately. I'm grateful, because it's hard making ends meet after a death. Two incomes suddenly become one, and bills don't stop.
By Not of this W.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
268 reviews
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Voya Financial is here to help you plan, invest and protect your savings to get ready to retire better. See how America’s Retirement Company can help you!
Voya Financial (voya.com) has 268 customer reviews on The Fair Hearing, with an average rating of 1.1 out of 5.
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Good experience. My bf passed and he had a life insurance policy. They paid out immediately. I'm grateful, because it's hard making ends meet after a death. Two incomes suddenly become one, and bills don't stop.
By Not of this W.
Recently had a representative help me settle a difficult and multi generational transaction. Yea these guys know what they are doing. The person I worked with was smart and laid back to work with
By Earl
Despite some people having bad experiences, I think it depends on who your agent is. The Voya office and agent I have, have been awesome. I’ve been working with them for the last 30 years. So people need to take that into consideration.
By Cindy B.
I was surprised by some of the comments i saw that seemed to related to insurance policies? I have them for my 401k and they are GREAT! Their technology is world class for helping gauge where you are and where you are going, the local service guy is great and I've done 2 loans for house upgrades and had no issues. I'd recommend them for company retirement plans as ELITE!
By Tartaruga