Vortex OpticsReviews of vortexoptics.com

I've been a business owner for the past 25 years and I'm always on the lookout for like-minded businesses that believe in outstanding customer service. I found one example at Vortex Canada. I brought in 2 pairs of binos for repairs and was given 2 loaner pairs to use. The binos couldn't be repaired so Vortex gave me two comparable binos to replace them. Wow that's customer service. Well done Vortex. Marc

I purchased a Vortex Venom red dot 3MOA and mounted it on my Ruger MK IV LITE .22. After doing a proper zero (twice) it was still shooting g low about 1” @ 25 yards. I contacted Vortex Customer Service, explained the issue and they sent me a 1 degree shim for Free! I just mounted it and I’m quite sure this will now allow me to get the dot exactly where it needs to be. Thanks VORTEX for such great Customer service. I’m a customer for life.

Vortex Optics is one of the best companies I have ever seen in terms of global assistence (I live in Italy). I have bought the Viper HD 20-60x85 Angled Spotting Scope and have had to replace a part of it. I wrote them an email, and in a very short time they helped me and replaced the broken component for free. I was already aware of the quality of their products and as a birder I really appreciated this scope (the Razor HD will be the next). I couldn't imagine that their customer service was this valid. I am sure I will keep on buying and using their products in the future. Paolo, Italy

I lost a battery cap for my Razor 1-6 the day I bought it. Called their customer service number and spoke with Kathy. She was a delightful woman who was very well spoken and absolutely lightning fast to resolve my issue. She shipped me a battery cap no questions asked and covered the cost of shipping. This company stands by their product. One of the best customer service experiences I have had. I plan on purchasing the Razor 1-10 for another rifle in the near future. 10/10 I highly recommend.

Tony Wilson helped me replace the the Vortex Viper PST Gen II MRAD FFP scope that was defective. UPS lost the first replacement and Tony quickly OVERNIGHTED me a second scope. All thru the process Tony was very courteous, helpful and really wanted to help me thru get a new scope. He went above and beyond what I would call great customer service. Thanks so much Tony.

VIP warranty absolutely brilliant. I bought my partner some Vortex binoculars a few years ago. They were much loved until we got caught out in a hideous thunderstorm and one side fogged up. Couldn't find the receipt or even exactly remember when or where we got them but sent them to Newpro distributors and they checked and replaced them with latest model and were prompt and pleasant about it. I will never ever buy any other brand of optics!

V.I.P Warranty!!! I recently had to send a Viper PST Gen II scope back to vortex for repair, I broke a turret on the scope by overtighten. I have Many optics made by vortex and I've always had great success with their optics. this was the first time I ever had to send an item back to vortex for repair. I jumped online and did an online RMA, packaged the item up and shipped it directly to them. Within days I had a new scope delivered to my house, talk about VIP warranty! Just wanted to give a shout out two vortex optics for a great job and thanks for all the effort and I will continue to stay a loyal customer. Smitty Timothy Smith, Pennsylvania

I am a TowBoatUS and delivery captain. I subjected my Vortex Diamondback binoculars to a lot of abuse. They held up very well for years until the focus knob broke. One call to Vortex and I got a pre paid return shipping label and a brand new pair sent to me in less than 2 weeks. Best warranty service ever!!!!!