Vortex OpticsReviews of vortexoptics.com

Great products and amazing customer service. I lost the battery cap for my Triumph and I emailed them asking if it was possible to buy another one. The sent me one for free and sent me a free hat and sticker too! Would buy from again

My bino harness straps frayed and I had to throw them away. Vortex sent me another set of straps and a hat for free. Vortex member for life.

Amazing service! My Diamondback Spotting Scope had a malfunction. I use it primarily for my daughters archery tournaments and state was coming up fast! They received it and turned it around with a new unit and two day shipping! Zach Meitner, was an amazing communicator during the process! Great Job Vortex! Most everyone uses Vortex on the archery circuit, but they all ask me after every shot “how did it look”. BTW my daughter is going for her B2B state win in two days. Thank you all!

I bought the first model of the Fury rangefinding binoculars back in 2018. The eye pieces got stuck a while ago and would not adjust. I sent it back to them on the VIP Warrenty. With no questions asked and no charge they fixed it and paid for shipping both ways. After receiving it back from them it would not get a range on anything further than 100 yards. Once again I sent a email, they responded within hours saying that the allignment must have bumped out during shipping. They paid shipping for me to send my unit back to them and they sent me a brand new Fury 5000 free of charge. Exceptional service and warranty!!

I lost a elevation cap off Vortex scope --tried to find where to order one - i couldnt figure out so i sent an email with on Sunday afternoon --Monday afternoon had a response that both caps were being mailed out and i would have them shortly. No Charge Very impressed -glad i bought more than one Vortex

Recently, my crossfire binoculars snapped in the center after some all-around hard use. I have two pairs, and these are my favorites. I wrote the cmpany who told me to send them in. If they were not abused or intentionally damaged, they would fix them. First, they sent me the prepaid shipping label, but after about 12 days, they dod not fix my Crossfires. I opened the box, and they sent me a brand new pair, no questions asked. In today's world, few, if any, stand behind their product, and when they do, it's always a fight. You can pay more or less, but no other company provides the exceptional customer service Vortex does. Thank you.

I was amazed! My son sent me a spotting scope which was missing the eyepiece. This had to be a $300-$400 item and I certainly couldn't prove I didn't receive it. The Vortex employee I spoke with, agreed to replace the item and shipped it promptly without question. I have dealt with Vortex on many occasions over the years. They have always been courteous, knowledgeable and helpful. I now only purchase optics from Vortex.

I have a tripod that I use on my camera that's made by vortex. I've owned it for 5 years. Recently, one of the bushings that hold the lower portion of one tripod leg in place failed. I contacted the company to inquire about parts. They instead offered to pay the postage to have my tripod sent to them for repair. Within a few weeks, I received it back fully repaired. What a great experience. I'm so happy that there's still companies out there that care about what they make and stand behind their products. A+++++. Highly recommend!