voominsurance.comReviews of voominsurance.com

Edit to my review - David from Voom finally answered my call and provided the documentation I needed. they were sending responses to an inactive email address. Ther error has been corrected.

Supposed to insure by the mile,they called me and said they hadn’t got my odometer reading for one of my 2 bikes,I sent it while on the phone with the guy and he said he got it,foward one year,time to renew and they claim they never got them.how did they insure me if they hadn’t received them.why didn’t they cancel my policy and send my money back if they didn’t get them,it’s literally how they insure bikes,I’d rather pay twice as much from someone I can trust,thank god I didn’t have a claim.

Billing is sketchy Due dates does not reflect what is stated on portal Voom billed 20 days earlier and loved to send out cancellation notices! When I spoke with the “Program Manager” he stated the website was wrong and only wanted to process a payment did not care about fixing website or any further issues. Ended up canceling my policy because I do not want to deal with this poor level of customer service!!

Extremely difficult dealing with them, terrible company.

Predatory with deceptive sales tactics. Recently I made the switch to Voom from Flo. Of course I was working rideshare a few weeks later and was rear ended twice in traffic on the highway due to some people speeding etc. Rule 1. If your driving rideshare: Voom gives you 'no coverage'. And that 'no coverage' includes 'no car rental coverage' , No 'waiver of deductible coverage' , 'no medical payments coverage'. Basically, I got screwed as I needed to pay a 2500 deductible for the rideshare coverage to kick in and I had to pay out of my pocket for all my car rental. And then hopes and prayers after your car is declared a total loss that maybe you can recover some of that 'lost car rental money' in a personal injury settlement. The sales pitch wasn't clear. I was not fully aware this is how it worked. I always get the full coverage and the 500 deductible. 5000 later..I want to make sure I share this so that the next ride share driver takes advantage of these really really low rates...they will also insulate themselves with a 5K buffer zone in case something happens while theyre working.

This company save my life and thanks to Faye with caring and understanding I wouldn’t in my position I actually thought it was the end of me cause I couldn’t afford any other insurance but once Faye sat me down and took me through it man what a new life that’s my girl and she will always be my girl what a great human being thank u Faye

Wow this was a life saver for me and my pockets I was about pay 775 dollars for my insurance and Tisha Morris help get it to 75% lower then that. Thank you so much Tisha

The communication with this company has been the most horrendous situation. They ask for first and last month upfront and stole what I paid for last month when I tried to cancel early. And their main form of communication is text and a sales rep informed me that text messages sometimes don't go through. I don't want to go into depth about my situation but my policy was cancelled without my knowledge and I received a lapse in insurance. And now have to find insurance the same day. Not to mention they stole my money. Its nice to have the rideshare coverage but not at this cost. I'm also pretty sure they lied and changed some of my information in their system to cover their asses. At the end of the day if you think its okay to take that risk you do that.