Von RicheReviews of vonriche.com

Response from Von Riche· Oct 16, 2026

Hi Brian, We're really sorry about this experience. Being charged for an upgrade you didn't mean to confirm is frustrating, and that's never what we want for our customers. Please email us at [email protected] with your order number, and our team will look into the charge and sort this out for you. Kind regards, Your Von Riche Team

Response from Von Riche· Oct 16, 2026

Hi there, We're truly sorry that your order didn't arrive in the color you chose, especially when it mattered so much to you, and that our response left you disappointed. That isn't the experience we want anyone to have. Please reach out to us at [email protected] with your order number. We'd love the chance to take another look and resolve this properly for you. Kind regards, Your Von Riche Team

Response from Von Riche· Oct 16, 2026

Hi Alan, Thank you for the kind words! We'll make sure Janice and the team see this. Mix-ups happen, and we're always happy to help sort them out quickly. Best wishes, Your Von Riche Team

Response from Von Riche· Oct 16, 2026

Hi Donna, Thank you so much! We're happy our team could help, and we hope your husband loved his Father's Day gift. Warm regards, Your Von Riche Team

Response from Von Riche· Oct 16, 2026

Hi Bruce, We really appreciate you taking the time to write this, especially since you rarely leave reviews! Fast, friendly help is exactly what we aim for, and we're glad your issue was fully resolved. Thank you for recommending us! Best, Your Von Riche Team

Response from Von Riche· Oct 16, 2026

Hi Brenda, Thank you so much for this beautiful review, it truly made our day! You were never a bother. We're always happy to help, and we're so glad we could fix the address and get your son's bracelet to him. Thank you for your kind words and for recommending us. We look forward to seeing you again! Warmly, Your Von Riche Team

Response from Von Riche· Oct 16, 2026

Hola Maritza, ¡Muchas gracias! Nos alegra muchísimo que a tu hija le haya encantado la pulsera. Gracias por elegirnos para un regalo tan especial. 🙂 Un abrazo, El equipo de Von Riche

Response from Von Riche· Oct 16, 2026

Hi there, We're very sorry to hear that the plating on your wife's necklace wore off, especially on such a meaningful piece with your children's names on it. We understand how upsetting this is, and we truly want to help. Please email us at [email protected] with your order number and a few photos, and our team will do everything we can to resolve this for you. Kind regards, Your Von Riche Team