Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
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394 reviews
VolusionSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Volusion is an e-commerce software that enables businesses to build, manage, and expand online stores. The software provides features for product catalog management, inventory tracking, order processing, and secure payment integration. It includes customizable themes and drag-and-drop design capabilities to facilitate site creation. Volusion offers tools for marketing, analytics, and customer relationship management, helping businesses optimize sales and monitor performance. The software aims to address challenges related to online store setup and operations by streamlining processes such as product listing, checkout, and fulfillment, allowing businesses to conduct transactions and manage store activities in a single platform.
Volusion (volusion.com) has 394 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
394 approved reviews, newest moderated first
Overall a strong ecom platform providing almost-always perfect transactions. UI is intuitive and quick. Improvements to the system are frequent and generally positive, although sometimes not completely thought out - resulting in system errors that are frustrating for "shop owners" whose businesses rely on the platform. Hosting and uptime are great. Live CS support is available with Volusion, which is also helpful.
By L. C.
Look...what I find since signing up May of 2017 and taking the months to build my site to August 2017 launching it only to learn by January 2018 that I don’t know how to bring business to my site. And discover, a SEO expert will work on SEO or what it takes to bring business without guarantee for $800+ per month...where does Volusion think I can come up with that amount on a monthly basic’s and no guarantee’s! So now I find myself researching courses, short courses mind you don’t won’t take my rent payment and other needs to stay warm and safe. A system needs to be in place for one on one training for me to learn the key words, the applications, the etc.... You guys should know what I am trying to say! Nothing was mentioned for me (us) to make money...this is where I am at. What I don’t like is paying someone to do something and I am not learning from it....I am not doing it, I am not having someone by (side by side) me coaching me through the steps to SEO Meta Data, etc.... Thanks....
By Xeno E.
After spending a great deal of time shopping around, I decided to go with the Volusion platform because of their modern, clean templates and self proclaimed excellent support. I am so glad I did, as these guys have been brilliant! Excitedly nearly about to launch my new site 😄 Thanks so much for everything Volusion - genuinely fantastic. Cherie-Ann INDIRA ORGANICS
By Cherie-Ann
I enjoy the control over my site that comes with partnering with Volusion!
By Dave
I have been a very happy Volusion customer for over a decade and recently I received a email stating that I could not sell certain items on my website. Volusion is about to lose me to Big Commerce.
By Chuck M.
Good solid choice of shopping cart. Not as configurable as some, but more functionality built in right out of the box.
By John F.
Longtime customer and the title says it all. We are in the process of finding a new store.
By DavidM
While I have used Volusion with another company to my satisfaction this was a new venture. We had a few challenges at the outset but it was not the fault of Volusion and the support team jumped on the case helping us resolve the issues...with a smile on their face.
By William
