Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
25 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Vliny Labs is listed under Salons & Clinics.
Vliny Labs (vliny-labs.com) has 25 customer reviews on The Fair Hearing, with an average rating of 2.4 out of 5.
Showing 14 reviews with 1 star · Clear filters
I am still waiting for my delivery which was ordered on the 2nd March, it is now the 20th April, disgraceful service, I have sent numerous emails to ask what has happened with my order and no reply, telephone number cuts off, I’m so disappointed. I have spent good money for what!!!!!
By Penelope-Ann T.
ABSOLUTELY DISGRACEFUL WITH PANDEMIC GOING ON....DO NOT ORDER from Vliny. I cancelled my order and sent masks back. They acknowledged receipt of the returned items and advised a refund had been made. I have been asking as refund not received since September. Now over 180 with Payial so i have to go down other route to get my money back. From a sheilding person who cant afford to lose this money, i cant express my anguish enough.
By Kaz E.
If I could give it zero stars I would. Not made in France. Cones from China. It's a racket. Do not buy. Please beware
By MaryAnn R.
Response from Vliny Labs· Aug 27, 2020
Hi Maryann, I'm sorry to hear you have cause to complain I agree that you are dissatisfied. But you are wrong to think that we are China Brand, Our international warehouses are partially located in China as well as in the United States and Europe. We manufacture our products in all international laboratories but sometimes we have stock issues and we ship from a different warehouse. Our logistic team is in charge of dispatching the product. It’s specified in our terms and conditions. Team VLINY
What can I say? Don’t waste your money, takes ages to arrive and is a pretty useless product when it does. I wasn’t expecting miracles but there’s always the dream - sadly £20 down the drain is more of a nightmare 😥
By Donna J.
It took nearly a month to arrive.The mask, after 3 uses has stretched and dried out.Absolute rubbish.Would not recommend.Am contacting Trading standards.
By Mrs Shirley F.
Ordered and waited 5 weeks when they arrived parcel and mask slashed , contacted customer service and were very slow to respond when they did very rude No refund only for one and during recent pandemic would not use as open Avoid
By Consumer
really would not give them a star ...order placed 1st May acknowledged 2nd May an email advising delay same email sent 25th May. so i went on to their Instragram and Facebook accounts asking...update on my order placed 1st may in UK ...20mins later I'm blocked ...great customer service. went onto the website and unable to ring but sent email asking why I had been blocked and where is my purchase? how do i raise a dispute?
By Jacci H.
I am still waiting for my order made 1 may. I wish I had checked Trustpilot before placing it. I am going to raise a dispute, charge back with my card issuer.
By Hax D.
