Vivtone Hearing AidsReviews of vivtone.com

Response from Vivtone Hearing Aids· Oct 4, 2026

Dear John, We are truly sorry to hear about your frustrating experience with your Lucid508 hearing aid and for the lack of meaningful progress on your support request — this is absolutely not the level of service we aim to deliver, and we take your concerns very seriously. We received your message including order number 2000153‑82948101, which you referenced from your Walmart purchase dated around August 15. Unfortunately, we could not locate this specific order number within our system. This is likely because Walmart uses its own internal order identifiers, which differ from our brand‑side order numbers. Our support agent previously emailed you requesting the correct retailer order reference to pull up your purchase record, but we have not yet heard back from you. We completely understand you would prefer direct resolution for a left‑unit failure rather than technical troubleshooting steps. The cleaning and charging‑contact tips shared in our email were only preliminary general checks, and we do not expect you to rely solely on those to resolve a hardware fault. Our goal is to move straight to your requested solution: either a replacement unit or formal return authorization, once we validate your purchase. We are not stalling and would never intentionally delay communications to let a return window expire. We want to resolve your case right away. Please reach out to us directly via our official support email: [email protected]. Kindly attach your valid Walmart purchase receipt or Walmart‑issued order confirmation in your email. This will allow us to immediately verify your purchase and proceed with your replacement or return request as you have asked. Please keep your phone number 262‑752‑7932 active so our team can reach you promptly. Again, our sincere apologies for the stress this situation has caused you. We look forward to hearing from you soon to make this right. Best regards, Customer Support Team