VivintReviews of vivint.security

The installers were awesome. The company is a complete scam. Everything about them from the amount they charge for the equipment the way they don't tell you it's through some financial service other than them. Vivint calls you after you get their service to act like they are monitoring. The system probably only performs like they lie about for about a week. All kinds of problems occur. Most of the customers' service doesn't have a clue.I wouldn't recommend them to anyone.

Review – Vivint Smart Home I’m leaving this review after going through the process of trying to close my Vivint account. The service itself works, but the cancellation process is extremely bureaucratic and unnecessarily complicated. Even after selling the home, moving to another country, and explaining all of this multiple times, they require redundant steps, multiple case numbers, and insist on phone calls that are impossible to make from abroad. It feels as if the company intentionally creates barriers to delay or prevent customers from cancelling. I completed two chat sessions, received two different case IDs, sent emails, explained that I cannot call 1-800 numbers from outside the U.S., and still they offer no straightforward solution. What should take five minutes turns into a full-blown saga. If you’re considering their service, be aware: it works while you’re a customer, but the moment you try to unsubscribe, the experience becomes slow, rigid, and frustrating. Far too much bureaucracy for something that should be simple.

Terrible customer service. Once they install the equipment they refuse to service it even though it’s under warranty.

This place is Terrible! Customer service is bad!

Free 1 yr with solar. 6 mos ago. Doorbell camera doesn't stay online. Frequently goes down several times a day. I know how to get it back up. I don't need troubleshooting, but without this illogical act they won't send a technician. I'm further not paying $100 for a technician visit for something that has never worked. I will be removing the entirety of this system from my home. One of the most aggravating and worthless choices I ever made.

I'm shocked that the rating is as high as it is. If I could give zero stars, I would. The customer service is the WORST. I was a longtime customer (10+ years) and hadn't needed any repairs in several years. But over time some of the sensors failed and when I called to trouble shoot and/or get new ones, the nightmare began. Charges for everything so for four failed sensors, it was going to cost a few hundred to replace. Never mind that I had been overpaying for an outdated system for years (not my biggest knock against them since Vivint certainly isn't alone in leaving existing customers paying more while they give tons of deals to attract new customers). Calls would take so long that I'd have to get off (most of us don't have two free hours to trouble shoot) and then when I would call back, I'd have to start all over again. Why bother to enter call notes if they don't get used. Most of the customer service reps were difficult to understand, lots of attempts to upsell me rather than just addressing my issues, and with no authority to make decisions -- the number of times I was put on long holds while they tried to get approval from higher ups was mind boggline. Seven hours between calls and chats over the span of three days. One person was supposed to call me back at an agreed upon time because after nearly two hours, she still hadn't gotten permission to waive fees and equipment costs and then called me several hours after the set time when I wasn't free to pick up the call. Gave them multiple opportunities to try to make things right before finally deciding I was so DONE, and then it took an hour on the phone to cancel. Never again!

The installer mentioned that Vivint had bought out ADT. When I called ADT to cancel my account, I was told that is not true. A transformer that powers an outdoor camera, blinks continuous. The transformer is installed in my bedroom. Unable to sleep comfortable at night because of the blue blink light. Called the technician, he stated I can just put a cover over it because that's how it works. However, a second transformer installed in the garage does not blink.

Vivint boast professional installation but they ship me a door lock and say I have to install it myself because they do not provide technicians for shipped products. I am suppose to install a security device with no experience or expertise. Every customer service associate and supervisor I speak to are giving me the run around. When they sold me the service they were very nice and accommodating. I am extremely dissatisfied and I will definitely will be letting it know as much as possible. There is a myriad of issues but this is the latest that is very appalling and unacceptable.