Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
243 reviews
Vivi Electric BikeSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
VIVI® eBikes for Sale | Best Affordable Electric Bikes for Adults | Vivi offers affordable performance electric bikes and accessories at a great value! Shop vivi electric bike, enjoy your wonderful cycling life!
Vivi Electric Bike (viviebike.com) has 243 customer reviews on The Fair Hearing, with an average rating of 3.4 out of 5.
243 approved reviews, newest moderated first
The customer service was excellent and didn't know exactly what product I needed and helped me get through the process of ordering it
By James H.
Response from Vivi Electric Bike· Dec 8, 2023
Dear Customer: Hello. Thank you for your understanding and support, Vivi wishes you a happy ride, thank you!
timely delivery 🚚
By Eric K.
Got the bikes fast shipping and easy to put together
By Lowell L.
I got the part… it ‘helped’ (somewhat) to address the ISSUE that we’ve had with the brand new Vivi bike we purchased on Amazon. But only “somewhat.” The issue that we have had with this “brand new “bike, is it does not respond quickly to turning on the throttle, or, for pedal assist. There is a delay of about four seconds from when you turn on the throttle until it kicks in. We had complained to customer service about this issue. But they didn’t offer any solution. When we asked if there was a local vendor that could look at the bike, they couldn’t supply us any names. So, long story short, we took it to a local E bike repair shop they suggested replacing this particular part… Which we did (at our expense). The throttle is a little more responsive. The pedal assist is just as slow as it was before. In addition to all of this, I need a refund for my original part order (I ordered the wrong part) which I sent back and ordered the correct part. I received a gift certificate for the returned part, & I want a refund. All in all, we have spent over $200.00 trying to get this bike “right” & we’re about to give a very honest review of the bike & the lack of ‘customer after care’ on Amazon. It’s not that the company is not trying to give good customer service, but due to distance & communication issues, they are not succeeding in giving good customer service.
By Jean B.
Response from Vivi Electric Bike· Dec 8, 2023
Dear Customer: Hello. Sorry, we're sorry for the problem you're experiencing. Due to our current lack of offline repair support, we can only provide you with after-sales bicycle component replacement support and guidance online. In terms of after-sales, our marketing team is also currently exploring offline maintenance cooperation, and we hope to provide you with better help in the future!
I loved my VIVI but it only lasted about two months. I ordered a new meter but it did not work. Now my battery is dead and will not take a charge. I sent the pictures and video through the VIVI web site. I want a refund for the meter I bought which did nothing. Thank You, Gloria Leach
By Gloria D L.
Response from Vivi Electric Bike· Dec 8, 2023
Dear Customer: Hello. It may be an inappropriate meter! You can contact our after-sales customer service (email: [email protected]) for replacement or refund support. Thank you!
Nice replacement . Works great
By William E.
Merveilleux belle expérience commander du salon j'ai adorer
By Richard
Shipping was on time/ Price was "free" affordable. . .
By John P.
