viteramen.comReviews of viteramen.com

These people are an absolute scam. Placed an order in October and in February I reached out to them for an update and they said it would be several more months, months! Do not trust them.

You'll be lucky to ever get your order. I placed an order in June 2025 and it's now February of 2026 and I STILL HAVE NOT RECEIVED IT! Every time I reach out, they say "oh just be patient, it's shipping out by the end of this month". I guess shame on me for being fooled four different times now. There are other healthy ramen companies. Skip this one.

terrible experience, never even got my product after purchasing and refuse to refund. Id say think twice if your tempted by those anime collabs

Ordered an expensive set last year in October. It's been 4 months, still nothing. They keep moving the delivery month. Absolutely terrible, would never recommend. Edit: 7 months after the promised delivery. Still nothing. They promised delivery in April. That won't happen since it's April 30th.

Ordered on the 1st of September for the offer Vite Ramen had on their nanoboost supplement drink powders, fast forward to December, nothing. I wrote to customer service about no longer feeling confident that I would receive my order and wanted a refund and was met with radio silence. To make matters worse, the CEO Tim will constantly flood your email inbox with emails full of venting and trauma dumping about company issues that you didn't sign up for. The final straw for me was him sending an email about wanting to build a vite ramen kitchen. That was enough. To not fulfill orders, to refuse refunds and not respond to emails but happily venting, trauma dumping and asking for money because you want a new kitchen is utterly disgusting. I'm an autistic person myself, I tried to extend my compassion but i've had enough. You can't take money with the promise of giving a product, not give the product and then ask for more money. To not fulfill my order in almost 6 months, ignore my emails and to not give a refund in a time where it is needed. As an autistic person myself, I am disgusted to have given patience and compassion for things going on, only to be left with cold silence, that's not how this works.

So disappointing. The ramen is good, but I placed an order five months ago and haven’t received it. The confirmation email originally said it would take 2-3 weeks. They didn’t reply to multiple inquiries about the order until over three months had passed, then wrote to say it would arrive in late November or early December. It is now early January and it has not come.

Terrible order speed. I am now waiting 4 months for my order to be fulfilled. I understand they are made to order, but why allow ordering if it's going to take months. They need to close orders if they can't reasonably fulfill them. This is ridiculous. I have ordered in the past it got it like a month later. Not this time. Yet they continue to advertise new things on the site. They are zero idea about how to handle ordering and manage deliveries.

On the 10th of February 2024 I thought I'd treat myself and support a streamer by buying a knife bundle, this was an order fulfilled by viteramen. If only I knew what I'd let myself in for. So I wait a month, I get an update email in march, it'll be arriving in June. cool, fair play. It's shipping across the Atlantic I can wait. August 2024 rolls on and still no shipping notification so I send an email requesting an update. Oh, they're short staffed due to illness. That's fine, I work at a help desk myself I get it. Few days later they respond, it's still processing but i'm put on their "personal order form". Mega, we wait. In September still nothing, I ask again. They're waiting for a knife restock but it should be "this month". Fine, not much I can do about that. Stiff upper lip and keep waiting. November 2024, I request another update,wait 2 weeks and get no response. I send another one and do get a response. Apparently the new batch of knives is not up to quality standards, plenty of "b Grade Stock" though. Me, being ever patient and having dropped ~£350/$476, want what I paid for. So I wait again. February 2025, one year on. I check the inbox, 15% off the knife I ordered and *am still waiting for*, guess they've resolved that stock issue if they're selling to new customers. I send an email. 1 month and 18 days later I get a response. They'll look into it. *BIG SIGH* starting to feel a fool now but being rude gets you nowhere. May 2025, another followup from me because how long does it take to investigate this? (56 days, I counted) A software bug meant it got assigned to the wrong person and that what is now not in stock is the cutting board which is now on backorder (allegedly) and will be shipped in the next month. Now to their credit they did provide a gift card, but let's be honest at this point they're never having a penny from me again so it's a bit redundant at this point. Which brings us to today, August 2025. I'm still knifeless, still £350 short and still waiting for a response. I wonder what my banks policy is on card refunds. ####update#### Order cancelled and money refunded, it's a shame to not get the product, but at least I'm not out of pocket.