The Vitamin ShoppeReviews of vitaminshoppe.com

Bought salt lamp on thr online store. Plugged in n got crazy hot. No ul notation anywhr n shouldn't b selling these due fire danger. Called customer service first yingyang put no notes no refund. Cld 2day n all heard sorry yea ur full it. Now u cost me time n money n want me send back? Ugh dah more my time wasted 4 $16! Brainless people hete. Just give me my full refund so can cut cord lamp n throw away. Clueless place.

Bad experience. They accepted my order with 3 different items, only one of them shipped at the end. The second item was out of stock, and they sent an email about it promptly. But the web site kept showing "processing" (in fact, it still does). More than a week later they sent me two email about the third item - one read "out of stock, choose something else", the other - "sorry, this item will be delayed, it will ship in a week". It turned out the first email was correct. The only thing that saved them from a one-star review is a network of brick-and-mortar stores, one of which was able to mitigate this bad experience to some extent.

Worst customer service I have EVER received. I cancelled my account 3 months ago by speaking with a representative on the phone. On the 3rd, $30 was taken out of my account with no email no order number, nothing. I called and was told I would get it refunded that day by a SUPERVISOR. I was lied to and after calling 3 more times, and every time they said it was already refunded. Turns out it wasn’t, and they will not pay back the charge for overdrafting my bank account. DO NOT SHOP HERE OR GIVE THEM YOUR CREDIT CARD. SCAM

Buyer Beware. I was on auto delivery. Someone got into my acct via vitaminshoppe.com and changed the email address and ordered all 5 different items and sent to 5 different addresses. I called vitaminshoppe.com and they realized it was a scam. They said the orders that were fraudulent and they were manually ordered. Now sure that that means. You'd think if the user name and PW changed an alert email would go out to the original email or ask for confirmation but that didnt happen. I had them close my acct. I asked for a refund for the items I didnt order. The answer was call your credit card company and put in a dispute. We will help. I called the credit card company and they were blown away that they would make me file a dispute report. It's going to take several weeks to get my funds back. SO LAME and Irresponsible of The Vitamin Shoppe.

Placed an order for a product that we needed. It was supposed to ship within 3 days. 19 days later it arrived. Vitamin Shoppe apologized and offered me $5 off my next order. This is unacceptable and not an incentive to do business with them again. I asked to have someone from corporate email me or call me back. I was told that was not possible. I will never do business with them again.

Their prices are good but beware if you order online , I'm sure they sold my email address to some marketing company because they won't deny it. Now I get these spam emails daily about stuff I'm not interested in and places thanking me for signing up that I've never heard of , etc. There ought to be a law against doing this. Still order from them for best price but give a phony email address. I wonder if the marketing company knows they're soliciting no one? I don't want them notified about this because they'll have my email address again and do the same thing. Words to the wise.

Vitamin Shoppe Corporate Office March 6, 2018 300 Harmon Meadow Blvd Secaucus, NJ 07094 RE: Deceptive Business Practices and Damages To whom it May Concern, On Jan 30, 2018, I placed an order #144821635512 for 3 Body Nutrition Trutein 45/45/10 Blend of Whey 4 Pound Powder VANILLA BEAN @ $49.93 each for $149.78. Upon receipt of the delivery package (1Z9367YV0304105987) I discovered the order was wrong. I immediately called the number on the manifest enclosed within the package. I was told by the The Vitamin Shoppe representative to discard the mistaken product and that a correct product would be immediately sent. A month passed with no replacement. I was forced to spend over an hour on the phone with Jet and The Vitamin Shoppe representative on the evening of March 5, 2018 without a satisfactory resolution. On the morning of March 6, 2018, I again contacted Jet and asked to speak to a supervisor and that request was denied. I also contacted The Vitamin Shoppe and was instructed that it was not there problem to resolve. I have spent over three hours being bounced between two companies, both companies making false and misleading representations, both companies unable to provide the product I paid for a month ago. I have just ordered the Corporate Certificate of Good Standing long form at the cost of $250 through the NJ.Gov website to receive the corporate information of addresses and corporate officers for both Jet.com.inc Entity # 0101031812 and the Vitamin Shoppe Entity # 0100953339, that I was refused by multiple Jet.com.inc and Vitamin Shoppe representatives. Fortunately, Rhode Island Courts have award substantial damages against for companies acting with similar behaviors. I will be willing to discuss offers of settlement, until I receive that requested information for the New Jersey Government. Upon receipt of the Corporate Principles, I will be filing legal action to recover the funds taken from my family, compensation for the extensive time invested to recover my losses and damages as a resulting from the actions of by both companies. Sincerely, Joseph Ford Cc. Rhode Island Attorney General's Office Washington County District Court

Very, very poor customer service at VitaminShoppe.com. Out-of-stock items listed as “Ships within 24 hours,” multiple unanswered emails though their own Feedback Forum, discourteous agents operating Live Chat… Overall, incredibly poor communication and a dreadful shopping experience. Avoid the lure of the occasional coupon and avoid VitaminShoppe.com. It is not worth the trouble. I would recommend GNC or of course Amazon for nutritional supplement purchases.