VITAMAN USAReviews of vitaman.com

Response from VITAMAN USA· Oct 10, 2023

Hey JD, thank you for leaving us a review - we really appreciate the honesty. We pride ourselves in our customer service and many of our VITAMEN are thrilled with it. I also believe the issue with your order and subscription had been handled. You can always reach out to me at [email protected] in case you need anything as well! Thank you - Dom, VITAMAN USA

Response from VITAMAN USA· Dec 5, 2021

Hey Yongyoon, thanks for your honest review! While I appreciate your opinion, I feel that we do make it very clear that each of our Free Sample products is 5 ml and will last approximately 2 uses (we actually mention this 8 times on our Free Sample Kit Page). As always, I'm very grateful for your business and I hope we can be of service in the future. If there's anything else I can help you with, please send me an email and I'll get straight back to you. Thanks, Gavin - VITAMAN USA

Response from VITAMAN USA· Apr 23, 2021

Hi Matthew, I'm sorry you don't like the Thinning Hair Treatment Kit. Unfortunately I can not match your name to any purchases of this product otherwise I'd email you directly. The Thinning Hair Kit is one of our best sellers and the VITAMEN we speak to love it - but I understand that not everyone will see results. However there is nothing in this product that I understand could cause hair shedding. We only use natural ingredients. Hair shedding could be caused by a number of things, such as your diet or over-vigorously washing or drying your hair. We offer a 100% money back guarantee on all our products because we want you to be happy. Unfortunately, this is the first time we've communicated and I can't see your email linked to any purchase but if you'd like to send me an email ([email protected]), I'll gladly refund you. Thanks, Gavin - VITAMAN

Response from VITAMAN USA· Apr 9, 2021

Hey Paul, thanks for your honest review! Please note that after you ordered the free sample kit, we emailed you a list of instructions for each product, along with tutorial videos to help you get the best out of them. The idea behind the free sample kit is to let you try our products, which is why we want to show you how to use them. We also want to ensure they reach you in the best condition, which is why we place them in a protective bag and a box. Unfortunately, if we just shipped you the bag, there's a real chance the products could become damaged in transit. Our sample products are designed to give you 2 uses which we believe is ideal for sampling before you make a purchase decision. Thanks for giving our free sample kit a try Paul, we appreciate it and we've taken all your comments onboard. Gavin, VITAMAN

Response from VITAMAN USA· Jan 13, 2021

Hi Michael, thanks for your review. I just checked your delivery process again (13 Jan) and your hair is listed by USPS as "Your package will arrive later than expected, but is still on its way. It is currently in transit to the next facility." I realize how frustrating this must be but please be assured we shipped your product the same day it was ordered. Unfortunately USPS are experiencing severe delays and its affecting a small percentage of shipments. We have been talking by email and I've just reached out to you again. Gavin, VITAMAN