Monday, November 9, 2026 · Customer reviews of US businesses
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409 reviews
Vital Records GovSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Vital Records Gov is a professional vital records document preparer offering convenient solutions to people who are looking to obtain their certified copies of Birth, Marriage or Death Certificates.
Vital Records Gov (vitalrecordsgov.com) has 409 customer reviews on The Fair Hearing, with an average rating of 3.2 out of 5.
Showing 17 reviews with 3 stars · Clear filters
I received the requested application and self paid return envelope very quickly after requesting it. I included my check for state of Virginia to make copies of the document and look forward to obtaining it within a week or two.
By Susan B.
Response from Vital Records Gov· Aug 8, 2022
Hi Susan! Thank you for taking the time to review your experience with us. Rest assured that we will keep improving our services in the future to maximize customer satisfaction.
Fast response but not the document I needed.
By Harold F.
Response from Vital Records Gov· Jul 18, 2022
Hello Harold, We appreciate the time you have taken to leave us your feedback. If you feel dissatisfied in any aspect when using our service, please sdo not hesitate to reach out to us at 1- 844-218-4825 so we can learn more about your problem and seek a solution. Thank you!
There was a problem with my forms arriving in the mail. And weeks later, my check to Louisiana still hasn’t been cashed. So what’s up with that? Your service was easy to use and the people I spoke to on the phone were very helpful, but there were problems.
By Kirk P.
Response from Vital Records Gov· Jul 18, 2022
Hello, Kirk. We appreciate the time you have taken to leave us your feedback. We sincerely apologize for the service you claim to have received. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Unfortunately, the Health Department is experiencing delays due to the big number of applications. These processes are internal to the health department and we have no control over them. Please be patient and we hope that you can receive your certificate very soon. We apologize in advance and hope to make it up to you in the future. Thank you!
I think it's ridiculous for me to be sent to another site for them to research my info which I provided to them, pay them $89.00. Then they filled out a paper sent it to me to sign. Then I had to send it to you for another $9.00 this system is so stupid and it's crazy. It needs to change just use 1 site like you used to.
By Valued C.
Response from Vital Records Gov· Jul 18, 2022
Hi! We appreciate the time you have taken to leave us your feedback. We are sorry our service didn't reach your expectations. The process required by the Health Department to obtain a certificate requires state fee. This process is internal to the health department and we have no control over them. Please do not hesitate to reach out to us at 1- 844-218-4825 if there is anything additionally we can do for you. Thank you!
By applying on line I thought the process would have been quicker. I believe it should have taken less time to send the document. The application on line was very costly.
By Joan
Response from Vital Records Gov· Jul 18, 2022
Hello, Joan. Thank you for your review. I really appreciate you bringing this to my attention. Your feedback helps us do better. Thank you.
Communication was good, but it took 2 months to get the document. Wouldn’t recommend if you need things quickly.
By Kylie S.
Response from Vital Records Gov· Jul 18, 2022
Hello, Kylie. Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this to my attention. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Thank you.
Your service was great as far as ease and simple to complete. Extemely expensive, though.. $60.00!
By Jacqueline K.
Response from Vital Records Gov· May 5, 2022
Hello, Jacqueline. We appreciate the time you have taken to leave us your feedback. We are happy to have been able to help you and meet your standards, for us customer satisfaction is the most important thing. Our service fees are one of the cheapest and include a fully prepared application, pre-paid shipping label filled with the best location for your case, and a detailed notice to make sure your application will be completed without errors. Thank you!
It took a long time
By Bernard R.
Response from Vital Records Gov· May 5, 2022
Hello, Bernard. Thank you for taking the time to provide us with your feedback. Our apologies for the problem delay in your delivery. Unfortunately, in recent months the Health Department has experienced delays in processing due to past applications. We hope you can receive it soon. We are working daily to improve our service. Thank you!
