Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
50 reviews
Vital Care USASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Vital Care USA, we believe receiving medical equipment should be simple, affordable, and reassuring. We are a family-oriented business based in Iowa, serving customers nationwide with the best in portable oxygen, mobility aids, and home medical equipment from trusted brands like Pride Mobility and more.
Vital Care USA (vitalcareusa.com) has 50 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
50 approved reviews, newest moderated first
The way your salesman James treated me, I didn't just called and order a chair, I had many questions and James took the time to answer each one. I would think of another question, he took take the time to answer each one.
By George D.
Everything was handled very smoothly.
By Joyce
Vital care provided the best experience. The website is very easy to navigate. You get a personal call back with super customer service professional who was extremely patient to answer the questions. In my case, the item wasn’t available to ship until 2 weeks, but I needed it urgently. Kayi, the customer service professional, was able to talk to the manufacturer and get me the confirmation that the product can be processed and initiate the shipping within 2 days.
By Satya
Response from Vital Care USA· Jun 9, 2026
Thank you so much for taking the time to share your experience! We're thrilled to hear that the website was easy to navigate and that our team could get you what you needed when you needed it. Kaye will be especially glad to hear the kind words, going the extra mile to coordinate with the manufacturer and turn a 2 week wait into a 2 day shipment is exactly the kind of care we strive for. We'll be sure to pass your message along. Thank you for trusting Vital Care. We're here whenever you need us. Warm regards, The Vital Care Team
CUSTOMER SATISFACTION IS OUTSTANDING FROM THE SALES PERSONELL TO THE ORDER FULLFILLMENT DEPARTMENT I COULDN'T BE MORE PLEASED. JUST A FYI THEY ALSO HAVE THE ABSOLUTE BEST PRICING ON INOGEN PRODUCT ON THE INTERNET.
By Mike C.
Response from Vital Care USA· Jun 9, 2026
Thank you for the fantastic review! It means a lot to hear that your experience from sales through order fulfillment exceeded expectations. We work hard to keep every step of the process smooth, so this kind of feedback truly makes our day. We appreciate your business and look forward to serving you again. Best regards, The Vital Care Team
Nice communication throughout the over the phone and texting for any clarification.:)
By Steve W.
Response from Vital Care USA· Jun 9, 2026
Thanks so much for the feedback! Happy to hear the calls and texts made things smooth for you, we always want communication to be one less thing to worry about. Appreciate you taking the time to leave a review! Best, The Vital Care Team
Personal attention, timeliness, good faith.
By William L.
Response from Vital Care USA· May 11, 2026
Thank you so much, William! We really appreciate you taking the time to share your experience. We're grateful to have you as part of the Vital Care family.
Received a faulty unit that was quickly replaced. No problem. Customer service is easy to deal with. Quick and friendly
By Wade J.
Response from Vital Care USA· May 11, 2026
Thank you for the kind words, Wade! We're sorry you received a faulty unit, but we're glad our team was able to get a replacement out to you quickly and make it right. That's exactly the kind of service we strive for. Please don't hesitate to reach out anytime you need us.
Too many phone calls. Difficult understanding the caller. Now I'm getting multiple items that I did not order.
By Jackie V.
