Discount Natural FoodsReviews of vitaglo.com

On Monday, October 5, I placed an order for 4 different products, none of which were common. One of the products was the 8 oz size of Planetary Herbals lomatium, which I have not been able to find in stock anywhere else. The products were shipped on Friday, October 9. That is not super-fast, but certainly acceptable for a company that has the lowest prices on the internet. When the package arrived, I was impressed with how well the glass bottle was packaged -- very well protected with bubble wrap and other cushioning material. I plan to order again soon.

0 Stars - no communication, despite 4 attempts to contact them at 2 different email addresses about my pending order. After 2 weeks, I noticed my order had been marked as cancelled, with zero communication about it. PASS.

I have been shopping at Vitaglo.com for over 15 years, and even though we’ve never met in person, they feel like family. I realized recently that they’ve received some negative feedback, and while everyone’s experience is valid, I felt it was time to share my own perspective. I originally started buying from them because they offer a huge selection of supplement brands at what is consistently the lowest prices online. However, what truly won my loyalty happened many years ago. A friend of mine living overseas was battling cancer and urgently needed supplements he couldn't find locally. I was flying out to visit him in just five days. I placed an order with Vitaglo and left a note explaining the situation. Despite the distance between the East and West coasts, they rushed the package to me just in time for my flight. That kind gesture showed me they don’t just see people as "orders"—they actually care. Have I ever had an issue? Maybe two or three times in 15 years. Occasionally, an item is out of stock and placed on backorder, but I’ve always received it eventually. Sometimes they might substitute a brand if one is unavailable. I even remember a time when Mike (I guess he is the owner) called me personally about a flavor selection. He was clearly busy and made a quick executive decision on the phone, but I didn't find it rude; I appreciated that he took the time to check in at all. My most recent order was placed on Sunday, April 19. My friend was traveling to Asia soon, so I told Mike I needed it by the 28th. Not only did the main order arrive, but the backordered items arrived as well on April 27th. Once again, they didn’t let me down. Between the great service, the history of reliability, and the free shipping on orders over $100, I’ll definitely keep shopping here. I highly recommend Vitaglo.

ABSOLUTELY WORST CUSTOMER SERVICE EVER!!!! I placed an order 11 days ago, but I had not received any shipping info. or an update on my order. I called and got THE RUDEST man I've ever encountered. I offered to give him my order number to try to help him and he cut me off and told me to be quiet!!!!!!!!! When he said he had 2 of the 17 items and asked if I wanted those 2 items sent out, I said no. From there, he hung up on me, not allowing me to ask about an approx. date for the other items to be in stock. I called back and he hung up on me again!!!!!!!! I WILL NEVER, I REPEAT NEVER, order from this company again!!!! I do not know HOW they stay in business!!!!

Made an order. Waited 5-6 days with no response. Contacted them via phone to find out any info. Owner answered said they didn't have it. Never sent a follow up email to let me know that. Then proceeds to hang up on me. Do not buy from this business. Poorly ran and terrible customer service!

I don't know how this company stays in business. Their customer service has always been terrible, with no response for any issue. The last time I ordered from them, they sent a large container of glutamine and the lid was broken in half. Tried contacting by email, no response. Called the phone number, no answer or response. I'm actually going to contact the attorney general of the state they operate in

I ordered several tubes of toothpaste and was delivered product that is 1 - 2 years expired. Called them up, asking for a replacement or refund. They wouldn't do either and eventually yelled at me for being an ungrateful customer.

Order placed 11/28/23, received 1/8/24. Order confirmed, but no reason given for the delay in shipping. Very poor communication. They are not clear re: how to contact them for follow up. On 12/28/23 Mike responded to my email, saying he would get back to me the next day. I never heard from him again. These people are a joke.