VisualcomfortReviews of visualcomfort.com

Their return policy might as well be "no returns" regardless of circumstance. If you even open the box, they will not accept a return. Their online return policy states: The following items are ineligible for return: "Open Box". I attempted to return a pendant light that I was not pleased with. I had all original carton and packing material. Because I merely opened the box, the item became ineligible for return. Buyer beware ... horrible customer service!!!!

I’m very disappointed with my recent experience ordering a chandelier from Visual Comfort. We purchased a heavy, globed chandelier, and when my electrician tried to install it, the cheap aluminum bracket it came with bent under the weight, causing the chandelier to slope. He had to remove it entirely for safety reasons. I reached out to Visual Comfort and it took four days just to receive a response that they were “working on it.” To make matters worse, the customer service representative I spoke with was neither helpful nor polite, which only added to my frustration. In short, the mounting hardware quality was inadequate and the customer service experience left a lot to be desired. I would not recommend them based on this experience.

I purchased three Byrne Pendant lights (polished nickel finish) from Ferguson Home, made by Visual Comfort. Less than three years later, one of the lights failed, and I found out it can’t be repaired because it’s an integrated LED. The bigger outrage is that Visual Comfort no longer makes this pendant in polished nickel. Their only offer was to replace the failed light with one in a completely different finish — which does absolutely nothing for me. I have three identical pendant lights installed side by side over my kitchen island. Replacing one with a different finish would ruin the design entirely. To make matters worse, neither Visual Comfort nor Build by Ferguson would even consider offering a refund so I could replace all three and maintain a matching look. They’ve refused to take meaningful responsibility for their product’s failure or the fact that their design choices make a simple repair impossible.

Buyer beware. Many small letter policies about non-returnable conditions. Unknowingly ordered a rail light, and now am stuck without rail with a light that can go to the trash unless I order a $700 connector part. No consideration from customer service whatsoever to find a solution.