Poor performance from the Software.
Signed up this morning. Uploaded a video which already exists on youtube to use the voice and video feature. I used this video because I knew it worked and i wanted to use it to help understand the process better. Sadly just made a 3rd attempt at uploading and adding voice over content with 667 words and for the 3rd time the generation process has stuck at 82%. Tried it in both Chrome & Edge with zero success!!! FYI Chrome stops at 82% Edge stops at 85% Spent over an hour on this now. Sorry but can't endorse this product or use it so it's back to evaluating Synthesia in more detail. 09/05/24 So in response to your reply. Immediately you go on the defence and accuse me of giving a false review. Let me assure you, i've just this minute logged into my account and the videos I tried to utilise are still in the folders along with the welcome to visla video. The fact that i explained where I was experiencing the problem, with both browsers and specific with the completion percentage should have surely shown you it was a genuine review.............
By Mark
Response from Visla· May 7, 2024
At Visla, we take pride in providing high-quality software and exceptional support. After carefully checking our records, we couldn't find any account that matches this reviewer's description and believe this review may not reflect an authentic user experience. We invite anyone genuinely interested in our product to reach out to our support team directly with questions or for assistance. We stand by the performance and reliability of our software and are here to help all our valued customers. Best regards!