Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
402 reviews
Vision Global WiFiSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Our fast, secure, high-speed portable WiFi hotspot makes sure you stay connected whenever and wherever you go! #visionglobalwifi
Vision Global WiFi (visionglobalwifi.com) has 402 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
402 approved reviews, newest moderated first
pick up and drop off no issue. I had to pull the battery several times on my unit (Pocket Wifi) to reset it.
By seki
Response from Vision Global WiFi· Mar 9, 2020
Dear Customer, Thank you for sharing your experience with us. We will do our best to avoid this thing to happen and improve our service. Please keep us in mind for your next trip! If you have any concerns, you may contact us at [email protected]
Work for the first few days then crap out no data for a week now keep saying network busy can't connected bs work when turn on for a few mins then nothing lost signals no 3G or 4G at all won't even reconnect at all just sit there being a brick
By Kent M W.
Response from Vision Global WiFi· Aug 28, 2019
Hi Kent, Thank you for your review. We apologize for the inconvenience we have caused, we would like to know the situation in more detail to make this right for you. Please kindly contact us by email [email protected] or phone 424-219-9224. Vision Global WiFi Customer Support Team
We paid for 4G service. Received 3G most of the time. In addition, unreliable service in Rome, Italy and Paris, France. Not recommended if traveling to these countries. You are better off utilizing restaurant and cafe wifi. Would have given 1 star; but given 2 stars for responsive customer service. Excellent customer service. Unsatisfactory internet service. Not worth the price. Please check other service providers.
By Merk
Response from Vision Global WiFi· Jun 20, 2019
Apologies for the unsatisfactory in regards to our internet service. Most of the time 4G slows down to 3G since the reception might be weak because there is no cell tower close by or in the rural areas. But then, we do hope that even if you had a negative experience with us once, please don't judge the whole company. And we will do our best to improve more in the future for our customers. Also, thank you for bringing up the best of our customer service. We appreciate you took time and gave us feedback. If you have further questions, please feel free to contact us at [email protected].
Complete waste of money! I can't believe we took the time to reserve and pick up one of these hotpots while in Japan. Once your data becomes throttled it is basically unusable. It ended up being pointless for us to lug the hotspot around and make sure it was charged. Although many places in Japan have wifi, getting to those places can be quite difficult if you don't have the data to navigate or look things up on your way. Save your money! Rent from somewhere else or go with a different means of a data plan.
By Chelsea Van H.
Response from Vision Global WiFi· May 13, 2019
We are sorry to let you down. There are different plans available on the website if more data is a better fit for you. Our throttle speed is at 128kbps, which is only good for messaging. We appreciate you took time and gave us feedback. If you have further questions, please feel free to contact us at [email protected].
We bought this to use in Japan for 2 weeks. For the first 500 mb of data, the mobile hotspot worked great, but then came the throttling. To me, throttling means slower speeds, but apparently to them it means no more data what so ever. This was dangerous traveling where we couldn't navigate properly and WiFi isn't as prominent in most areas as it is in the US. When I say no more data, I mean we couldn't even load something as simple as going to Google's home page. Edit: messaging didn't work either. Absolutely nothing did.
By Jarryd Van H.
Response from Vision Global WiFi· May 13, 2019
Dear Customer, We apologize that the experience wasn't pleasant for you. We offer more data if required so please refer to our website for details. We have different plans for Japan. Our throttle speed is at 128kbps, which is only good for messaging. We appreciate your time and effort to write us a review. If you have further questions, please feel free to contact us at [email protected].
I always have a wifi but the unit doesn’t hold a charge...I mean maybe a battery problem??
By Arnold
Response from Vision Global WiFi· Jan 28, 2019
Dear Arnold, Thank you for your review! Will definitely check the battery and make sure there's no problem. Hopefully, you'll give us a second chance to serve you right. Once again, thank you for taking the time to help us improve!
空港ピックアップは楽でした。 価格帯は少し高めに感じました。 たまにメールが入ってきますが、それ自体にサイトアドレスがないのでつけてくれればいいのにと思います。先日のクイズみたいなメールもそうでした。そういう意味ではもう少しマーケティングにも工夫がいるかもしれないですね。
By customer
Reserved online, confirmed via single phone call - pleasant and professional assistance! Used the device in Europe and Australia. Had a great connection everywhere. Convinient delivery and drop off. Would definitely use Vision Global WiFi service in future. Thank you.
By louiggi
Response from Vision Global WiFi· Jan 28, 2019
Dear louiggi, So thrilled to hear about your great experience with us. We offer more than 130 countries so please keep us in mind for your next trip!
