Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
110 reviews
Viribus BikesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Viribus offers an extensive selection including adults trikes, electric tricycle, mountain bikes, electric mountain bike, electric folding bike etc.
Viribus Bikes (viribusbikes.com) has 110 customer reviews on The Fair Hearing, with an average rating of 3.1 out of 5.
110 approved reviews, newest moderated first
At the time I bought my e-bike (step-thru Breeze) it was almost 30 years the last time I rode a bike, at 65 years old the knees don’t work as good as a 30 yo so having the pedal assist got me out of the house an into the fresh air of Maine. My wife saw how much fun I was having so we got her a Viribus tricycle e-bike.
By Matthew H.
Overall I like the design and construction of the trike but there are some things that could use development. I've been riding more than 75 years and have always done 95% of the maintenance on my bikes but I found the assembly of the adult tricycle a challenge. The first problem was the included instructions: they lacked detail and important information causing me to have to go online to find necessary information; and there were critical components such as the rear disc brake that were not installed properly making it necessary to completely reassemble the rear drive train components. The assembly instructions also had virtually no information about aligning and adjusting the disc brakes. When assembled the trike looked good and rode well. I'm 5'-9" and 200 lbs, all withing the specs of the trike, and felt the wheel base a bit short especially when making turns. The only component I didn't care for on the trike are the rather flimsy rear fenders: they vibrate a lot and are impossible to keep aligned. I no longer ride in bad weather so I'll probably remove them.Considering the price I think the Viribus is very good adult tricycle and I would recommend it.
By WALTER
The trike is great with disc brakes and 7 speeds it is almost perfect! The only thing I would recommend is a little lower gearing, just make the front sprocket smaller maybe 6-8 teeth less.
By Robert
Frame is bent, can’t ride it because it leans and vears to the right.
By Aline H.
Response from Viribus Bikes· Jan 15, 2025
Dear Aline, Thank you for reaching out to us and sharing your concerns about the condition of your bike. We are truly sorry to hear that you are experiencing issues with the bent frame, which is preventing you from enjoying your ride. We understand how frustrating this must be for you, and we want to assure you that we are here to help. Firstly, we want to address the issue of the bent frame. It is our priority to ensure that you receive a product that meets our high standards of quality and safety. We will immediately look into this matter and take the necessary steps to resolve it. Our team will contact you to discuss the best course of action, whether it involves repairing the frame or providing a replacement, to ensure that you can use your bike without any issues. It would be much appreciated if you could send us some pictures of the bent frame. Once again, we apologize for any inconvenience this may have caused and thank you for bringing this to our attention. We look forward to resolving this issue with you and ensuring that you have a positive experience with our product. Best regards, Viribus Customer Support Team
I’m not impressed with this bike. The cords are zip tied to the frame and looks cheap. The packaging was sun bleached and the foam inside was brittle. I’m sure it was the oldest model that had just been sitting outside. I’d like to be contacted for a refund.
By Kayla G.
Response from Viribus Bikes· Jan 15, 2025
Hello, Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your experience with our bike did not meet your expectations, and we sincerely apologize for any inconvenience this may have caused. We understand your concerns regarding the appearance of the bike and the condition of the packaging. It is important to us that our customers receive products that not only meet but exceed their expectations in terms of quality and presentation. Regarding the cords being zip-tied to the frame, we appreciate your feedback and will look into improving the assembly process to ensure a more polished appearance. As for the packaging, we are disappointed to hear that it was sun-bleached and the foam was brittle. This is not the standard we aim for, and we will investigate this matter to prevent such occurrences in the future. We take your request for a refund very seriously. Our team will reach out to you shortly to discuss the next steps and to ensure that your issue is resolved promptly and to your satisfaction. We value your business and are committed to making this right. Once again, we apologize for any disappointment you have experienced and thank you for bringing this to our attention. We are dedicated to improving our products and services based on customer feedback. Best regards, Viribus Customer Support Team
Never ever buy this bike unless you own a bike shop and love to put bikes together. Avoid this bike unless it is already assembled at a bike shop Total disaster with brakes and more.
By Mark S.
Response from Viribus Bikes· Dec 29, 2024
Hello, I hope this message finds you well. We are deeply sorry to hear that the assembly process and the brakes have not met your expectations. We strive to provide our customers with high-quality products and a seamless experience, and it is clear that we have fallen short in this instance. Please refer to the assembly videos we provided and see if they can fix the issues you are having. https://viribusbikes.com/pages/assembly-assistant Regarding the brake issue, we listed adjusting videos for the different types of brakes and hope that they are helpful. Disc brake: https://www.youtube.com/watch?v=7KAmoOWimRY V-brake: https://youtu.be/_gZSvLxsAQM C-brake: https://www.youtube.com/watch?v=45llr44Pu9g Band brake: https://youtu.be/_tCcjuHEj84 We value your business and are dedicated to making this right. If your issues have not been resolved after trying the above videos, we would like to arrange for a technician to contact you to discuss the assembly process and provide guidance or, if you prefer, to schedule an appointment for a professional assembly service. In this case, please email your order number and contact info to [email protected], and we will try our best to assist you. We sincerely apologize for any trouble this has caused and appreciate your patience as we work to resolve these issues. Thank you for bringing this to our attention, and we look forward to the opportunity to restore your confidence in our brand. Best regards, Viribus Customer Service Team
I received my trike and the chassis frame welds are sloppy with holes leaving it susceptible to rust. I asked for a new chassis or a refund. They offered me $100 without repairs. I called as soon as I saw the parts in the box and it was damaged from the faulty welds. This isn’t acceptable and need advice on where to go from here.
By Constance P.
Response from Viribus Bikes· Dec 2, 2024
Hi Constance, We are sorry to know that the trike you received is damaged. We will surely forward this issue to the QC team and ask for better packaging. Please send emails to [email protected] or call us at +1 (320) 377-3106 to provide more details for diagnoses, we will surely send you any needed replacement parts or help you return for a full refund/ replacement under warranty. Your understanding on this matter is highly appreciated, and we look forward to receiving your email. Best regards, Viribus Customer Service Team
My husband has worked on bikes all his life, even maintained 2 professional bike riders bike that travel the world! This trike took 5 days, 5 hrs a day to assemble. Vague instructions, several parts were not made to fit. Many parts had chunks of missing paint, some scratched, most were failed to paint areas. There are no instructions on how to operate the thing, anyplace! The charged battery will not come on. ( recharger doesn’t appear to plug into battery correctly) Last, the saddle feels like it should be back further about 5”. Trike is too tall for me at 5’6”. I’ve had 4 back surgeries in 2023 & I am worried this will cause more damage.
By S P.
Response from Viribus Bikes· Dec 2, 2024
Dear S Parnell, We are sorry to hear that you are having difficulties in assembling the bikes. You can reach out to [email protected] or call us at +1 (320) 377-3106 to acquire more timely responses. We have received your feedback on the existing assembly videos and instructions and will sort out to update them as soon as possible. In the meantime, we are also building up the Help Center on our site, which, hopefully, will bring more insights to our customers. As for the malfunctions you mentioned, it would be better if you could give us more details for diagnoses, we will surely send you any needed replacement parts under warranty. Your understanding on this matter is highly appreciated, and we look forward to receiving your email. Best regards, Viribus Customer Service Team
