Sent watch and received with bad screw…
Sent watch and received with bad screw in link,falls apart,they sent a new screw for me to fix,no one will touch it to fix because fake, also long shipping time,
By Daniel Aylward D.
Response from Timevip· Jul 6, 2026
Hi, We're truly sorry to hear about your experience, and we appreciate you bringing this to our attention. We completely understand how frustrating this must have been. As soon as we learned about the issue with the bracelet screw, we sent you a replacement right away because we wanted to get you back to enjoying your watch as quickly as possible. If replacing the screw yourself isn't something you're comfortable with, that's absolutely okay. We have a service center in the U.S. that can help with the repair. Just reach out to our customer support, and we'll guide you through the process and make sure you're taken care of. From the very beginning, we've been committed to resolving this issue for you. We always stand behind our products and do everything we can to support our customers. If there was any misunderstanding during the process, we sincerely apologize. Thank you for your patience and for giving us the opportunity to make things right. We truly appreciate it. Wishing you all the best, and have a great day!