Valvoline Instant Oil ChangeReviews of vioc.com

Valvoline, Seekonk, MA - liars, can't change an oil filter and wouldn't pay for repair. I took my car in for an oil change... a few weeks later I still smelt oil burning so I took my car into the dealer and $180 later, they told me the oil filter was not installed correctly. I asked the Mngr (Moses) to pay for the $180 for the correction, showed them the dealer invoice and had the dealership send him an email with details. They declined to pay. Besides just being horrible at oil changes, they also lied and pointed to a little rust on my radiator saying that was a sign that I needed to have my radiator flushed (total BS). Liars, incompetent company. Go anywhere but here.

Would not recommend!! They "chiseled" the drain plug out of my daughters car, ultimately leading to enough damage that replacing the oil pan was the only solution to resolving the oil leak from the damage they caused! The oil change was $170, and the replacement of the oil pan was $1000. They refused to stand behind the damage they caused even after us taking the vehicle to a mechanic and having documentation as to what caused the damage/leak. Taking it to a mechanic was suggested by their customer service department in order to get documentation to prove they were at fault. We even still have the damaged oil pan as evidence. Since the repairs and provided documentation, I have contacted their customer service several times in an attempt to get an explanation as to why they denied the claim. They only "leave messages or email" the "area manager " to contact me, which still has not happened after one month! I even emailed the area manager myself, asking for an explanation with no response! I spoke to the area manager once in person prior to taking it to a mechanic, and he mentioned the possibility of the vehicle running over something prior, which jammed the plug. Per the mechanic we took it to, there is NO evidence of the car running over anything, and again, we have the pan as evidence. The area manager also suggested we connect with the facility that did our prior oil change, which is quite funny because it turns out it was Valvoline! We have also made attempts to connect with the area manager again at the facility, which has only resulted in speaking to RUDE "managers" who won't listen or assist in any way. At one point, they told my husband, "it won't do you any good going above us". We would like to be reimbursed for the oil change and repairs needed from the damage they caused, but even a simple return call with an explanation as to why they are denying the claim would be the courteous and right thing to do and this has not happened! I am a leader in my profession and know the importance of service recovery and connecting with your customers. Their system is lacking, and we will not return!

My son bought Group On coupons for an oil change at Valvoline in Stafford, VA. AFTER the oil was changed the Valvoline representative said their store was not a store that accepted the Group On coupons. It clearly states on Group On that this facility DID accept the coupon. The oil change cost $113.00. He could have gone to Pep Boys for $110 oil change and got new windshield wipers and tires rotated. The management at Valvoline would not even reimburse me the $32 difference from the Group On coupon! Would NEVER go to this facility again.

I went here to get an oil change. The regular place I go to got a lot more expensive and and I would also have to wait. I was able to get in right away. The guy who helped me was really nice, but talked ridiculously fast. Multiples time I had to ask him to repeat himself. At one point he checked my cabin filter which was really dirty. He said it was $15.99 and he'd throw in a 15% discount. Because he talked so fast I wasn't 100% sure of the price. I ask him to repeat himself and again I heard $15.99. I told him to gho ahead. After I got the bill it turned out to be $59.99. I explained to him what happened. He said he sometimes talks fast and is hard to understand and he'd take care in the future. I should have had him remove it but I needed the filter. I falsely assumed they were honest and that was a typical price for a cabin filter. I said I'd pay for it. A decent place would have at least given me a larger discount. When I got home I searched for air filters and found the same one for under $20 and could find other brands (probably better quality) for close to $10. You might think it's because of installation costs. It took him less than 60 seconds to take it out less than 60 second to install the new one. This is just plain and simple price gouging I know it's my fault for trusting them and not having them take it out. I thought I found a new place for oil changes and other maintenance. Now I'll never go back to any Valvoline Instant Oil Change. It hit me later why he talks so fast. You are not a customer that they care about. They want your money and then you can go. They need you out as quick as possible to get to next victim in line I submitted a complaint on the main website and they gave me a discount for a future oil change that was less then the one I used this time. Like I'd want to go back anyway. Another slap in the face by a company who doesn't care about it's customers.

I went there yesterday in mid afternoon. the three bays were full and one other car was there outside before me. After waiting twenty-five minutes, nice worker came over to me and said that two vehicles were corporate accounts and would be there for a long while. I was not overly upset except for the fact that they could have told me twenty minutes before. When I showed the man the online coupon for 50% off, eh said they would honor it tody. The coupon disappeared and I chatted and called and got no help. I will never be a customer of theses shady scumbags again.

Do I have to give them a star They are lousy they don't top off your fluids but they try to find something wrong with the car so they can fix it at an over inflated price just as they're oil change price they have a bunch of unprofessional people that aren't mechanics wanting to fix items on your car when I went several ghetto acting individuals playing around it's better to go to a reputable place to get your oil change it it will most likely be less and they check your other fluids

Took my 2020 Hyundai Tucson in for an oil change. They didn't put oil back in my car, causing damage to my engine. I called valvoline's corporate office to file a complaint, and for something to be do to settle situation. Complaint was forwarded to manager of the location on Goodman Road in Southaven Ms. The manager called, was very rude. Talking over me, and loud talking me. I told him I'm terminating the call, to keep myself from responding back in anger. He closed the case without notification from him or corporate. I found out they closed the case four days later. I found that out when I called back to Valvoline's corporate office. Next step, I will be reporting to BBB, and get legal assistance.

Valvoline on Robert St in St. Paul, MN is one of the better experiences I have ever had. They were prompt, completely customer focused and even told me what things I did not need to purchase.