Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
120 reviews
VinylmnkySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Vinylmnky is a leader in new music discovery and expertly curated vinyl experiences. From the popular Breakthrough Record of The Month (BROTM) membership to genre-specific subscription plans curated based on your music taste, Vinylmnky will bolster any vinyl collection. We aim to build our community through high quality service, innovation, customer satisfaction, and passion.
Vinylmnky (vinylmnky.com) has 120 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
120 approved reviews, newest moderated first
I purchased a six-month gift subscription and couldn't be happier. My boyfriend loved receiving a new record every month and was excited to discover new artists. Customer service was always on the spot and super helpful. Would purchase again in the future.
By Audrie Bretl R.
I recently had to cancel my subscription due to financial issues, and they were incredibly helpful in dealing with my issue and getting me not only a cancellation, but even refunded the last month I was charged. Wonderful experience!
By Strider J.
This is one the best online record store services I have ever had the pleasure of doing business with. The customer service was great I got responses to my emails immediately and was taken care of. I look forward to purchasing more records in the future. Thank you! - Karla
By Karla S.
Great customer service! Travis was 5*.
By Diogo C.
Had a mix up with a record that wasn’t their fault and the customer service was extremely understanding and refunded right away. Will definitely do business with them in the future
By Starr
Have used VM for multiple occasions, and have found it easy and simple to manage orders and memberships.
By Nicholas L.
Avoid ordering from them. They overcharge on releases that are usually widely available and their policy WON’T ALLOW CANCELLATIONS OR RETURNS. I pre-ordered an item that arrive damaged and now they don’t reply to my e-mails So I’m stuck with an item that I highly overpaid for. Shop somewhere else.
By Pablo
Response from Vinylmnky· Dec 31, 2020
Thanks for your feedback, Pablo. We take all feedback very seriously and have instated a full refund return policy on pre-orders and continue to improve upon our customer experience and service.
Overall great experience with vinylmnky! I originally pre-ordered an album and decided to give their records club a try. Had an issue with the clarity of one of my orders (split shipment due to availability) but support quickly and clearly resolved the issue. Will certainly buy from vinylmnky again!
By Ryan H.
