Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
42 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Villy Custom is an American lifestyle brand specializing in luxury custom beach cruiser bicycles for adults. Based in Dallas, the privately owned company was founded by entrepreneur Fleetwood Hicks, a former menswear fashion designer and health enthusiast. Fleetwood’s bullmastiff, DeVille, is the company’s brand icon and namesake. Villy Custom was chosen by Entrepreneur Magazine as one of the “100 Most Brilliant Business Ideas of 2010.” In 2012, the company gained mass exposure by airing on season 3 of the ABC show, Shark Tank.Villy Custom creates stylish, fun and customizable lifestyle products, including fashion bicycles, apparel, and unique gifts available at www.villycustoms.com. With over 32 billion possible custom bike designs offered on their website, Villy Custom makes the most custom cruisers in the world for individuals, companies, and hotels.
Villy Custom (villycustoms.com) has 42 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 30 reviews with 5 stars · Clear filters
-Great quality of bike -extremely customizable -amazing price point; a fully customized bike from Villy is more affordable than fellow well known brands of beach cruisers -wonderful customer service; a mistake was made in my order, and I was sent the wrong color tires. I reached out to them, and they immediately responded, giving me a partial refund and offered to send brand new tires! -very timely, mine came in roughly 2 weeks
By Juneau C.
my name is villy to so pls give me free bike
By villy P.
Thanks Villy bikes!!! You guys are so personable on the phone. We now have 3 we love them so much!!! I don’t want to take Veronica outside. She’s just breath taking!! Love you guys!!!!
By Kelly K.
I purchased a custom bike for my wife as a Christmas gift and she could not wait to ride it. It brings a smile to our faces when we look at it so colorful it just makes you smile. We live in Chicagoland so we had to wait for a good weather day. The day came and as I watched my wife take off down the street all I could think was how no one else has the same one, she loves it. Quality built, great customer service and a joy to ride. I recommend Villy to anyone and they will not rest until you are completely satisfied especially Chris will make sure of it. I give them ten stars!
By Jerry B.
The ordering experience was so easy and the customer service is second to none! I love my bike and just might order another one in another color!! Oh and soooo happy I got the basket!!! Thank you so much for getting me back riding again!!!
By Dixie
Response from Villy Custom· Sep 30, 2015
Hey Dixie!! Thank you for loving our cruisers! We love fans like you!! :) We can't wait to create your next custom Villy bike! So glad we are able to bring you happiness through our bikes, stay awesome!!
I love my Bike have been in the market for years and Villy is exactly what I have been looking for. Thank You!
By Kristi
Response from Villy Custom· Sep 30, 2015
Thank you for being a fan of Villy Customs! You're awesome Kristi!
Selecting the color combination was so easy to do with the help from Airiron.
By Kerla
Response from Villy Custom· Sep 30, 2015
Hi Kerla, on behalf of Airion I want to say thank you and I'm glad he was able to make your experience easier!
I was running late on getting my wife a mothers day gift. The Wife mentioned she wanted a beach cruiser and I looked them up on the web. Villy came up in the search and they were here in Dallas where i lived. The bikes were more than I wanted to spend but they got the bike built and ready to pick up with in 4 or 5 days just in time for mothers day. great service and the quality of the bike is top notch. you really get what you pay for here.
By Aaron
Response from Villy Custom· Sep 30, 2015
Hey Aaron, thank you for your kind words! I hope she's been putting it to good use and enjoying her cruiser! :)
