Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
255 reviews
villohome.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
“VILLOHOME” is more than just an e-commerce online store. It is established in 2018. As the name suggests, Villohome is a “Home” where a family lives, expands and thrives. Our family is not limited to just our management and our employees but our customers, suppliers, market places, Third party warehouses and all our other business associates are parts of our family. We aim to be an ultimate flooring destination for our customers by providing them great quality products, wide range of collection, faster delivery and affordable prices. Backed by extremely disruptive minds with years of experience, Villohome possesses international market knowledge, attention to detail and supply chain know-how to meet the expectations of our customers at all times. Everything that we say and that we do, we literally believe in it. “We have got your back” is our promise to all our clients and its reflected in every decision that we make and every action that we take here at Villohome. We would like to make our values not only inspiring but actionable and hence we prefer to keep our values as verbs and not as nouns. Our four core values are,“Do the RIGHT thing no matter what”“Treat the customer the way you want to be treated as a customer”“Speak the truth and act truthfully under any circumstances”“Prioritise consistency over intensity”
villohome.com (villohome.com) has 255 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
255 approved reviews, newest moderated first
The customer service was excellent, they answered my question quickly and were very helpful. The shipment was quick and easy. The vanity is beautiful!!
By Kathie
Response from villohome.com· May 12, 2025
Thanks for your review! We're glad our customer service team could assist you well, and that you're enjoying your beautiful vanity!
They have good prices and shipped quality product.
By Eric J.
Response from villohome.com· May 12, 2025
Thanks for your review! We're happy you found our prices great and our product quality good. Appreciate your business!
How do I plant the cactus
By Andrea C.
Response from villohome.com· May 12, 2025
Hello Andrea, Your order number is #12950 - We are checking the same with our vendor and will soon share the details about planting the cactus.
Took my order, charged me $299 shipping and then called me a day later and told me the warehouse they thought the tile was at was not there. Said they would ship from another warehouse and wanted $250 more in shipping. Classic bait and switch. And NO emphatically No, it was not "on the spot". It was a day later after I ordered matching floor tile to go with what I ordered from you. Nice try
By Jordan G.
Response from villohome.com· May 3, 2025
Hello Jordan, Took your order but didn't capture and refunded on the spot right? - you placed the order but as a drop-shipper we don't have a real-time inventory update due to this reason we had to charge you for additional shipping otherwise we would incur a loss - you got you refund right on the spot? We even didn't capture your payment and cancelled the order. Do let us a know if you need anything.
30 APR: Still waiting for a quote. I’ve seen people say they had issues with their orders. I will provide updates. 02 MAY 0609 EST: Received response on trust pilot from vendor; still no quote. Purchasing floor boards
By Ishmeal P.
Response from villohome.com· May 2, 2025
Update : Hello Ishmeal, This is Pragnesh from Villohome. Please find our customized quote below for your inquiry. I’ve also included the checkout link beneath the quote. If you are satisfied with the quote, kindly click the checkout link and complete the purchase. We will email you the tracking details as soon as your order is shipped. If you have any further questions, feel free to reach out to me. Have a lovely rest of the day. Quote # 1662 Any update on this quote?
I made a mistake in my order, they quickly fixed it for me, correct product arrived soon after, very pleased with both the product and the customer service!
By KEN N.
Response from villohome.com· May 2, 2025
Thanks for your feedback! We're glad we could fix the issue promptly and that you're happy with the product and service. We appreciate your satisfaction!
Do not do business with them. I order 3 samples for tile and they sent broken mosaics , completely different . I payee $199 for 49 pound but I gat 4 pound samples They refuse to refund in the ground that they are similar and the same color and samples are just samples . The wors experience that I have
By turi M.
Response from villohome.com· Apr 24, 2025
Hello - please share your original name order number to check in our database - we requested details but you failed to share the same - Thank you.
I ordered two solid marble sinks from this company and worked with a team in Turkey who hand-crafted these sinks. The experience was phenomenal, and the craftsmen in Turkey kept me updated throughout the process, creating sketches of the sink, sending me photos of the marble blocks to be used, and sending me photos and videos of the final products. The process was smooth and seamless, and the sinks look absolutely spectacular! I cannot wait to install and use them!
By Olga B.
Response from villohome.com· Apr 14, 2025
Hello Olga, Thank you very much for the review revert.
