Excellent customer service
The wrong item was sent but when I contacted them they immediately sent out the correct item. Excellent customer service!!!
By Francesca G.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
10 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Villenas is listed under Home Goods Stores.
Villenas (villenas.com) has 10 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 8 reviews with 5 stars · Clear filters
The wrong item was sent but when I contacted them they immediately sent out the correct item. Excellent customer service!!!
By Francesca G.
Je suis ravie des lampes commandées : Suspension Art Déco en verre blanc laiteux (style A et B). La livraison a été rapide et les produits sont très bien protégés.
By Marie
I am very pleased with the quality of the lamp. It is beautifully crafted and exceeded my expectations. In addition, their customer service is outstanding—they respond to inquiries promptly and provide excellent support throughout the process. Overall, it was a great experience, and I would highly recommend them.
By Veronika M.
First time to purchase. I wanted stylish wall lights for an already interesting 1955 original living room wall but didn't really need them to provide much light. These were perfect. Choosing the correct bulbs is important after purchase.
By Terri in D.
Ordered a lovely, high quality lamp from Villenas. Be prepared and patient for overseas shipping, but the unique piece was very much worth the wait. I had a question about shipping status and the company was very responsive.
By Thaddeus H.
I have purchased 8 different styles of lights, all arrived as described and the communication on a later delivery was within 24 hours and precise in where the item was. they arrived beautifully as the others.
By d A.
My order was delivered promptly, and when I contacted them about one of the shades being cracked, they responded immediately, sending a new fixture! This allowed me to stay on schedule with my project, which I really appreciated. The customer service was friendly, prompt, and accommodating - really excellent.
By Anne
The chandelier is beautiful in person. A couple modifications were made to chandelier to help with how I preferred chandelier to hang. I appreciate these modifications being made.
By Meagan D.