Very good customer service
Very good customer service
By customer
Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
391 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Viewrail crafts stunning floating stairs and modern railing systems that instantly elevate any space. As a fully-integrated manufacturer, Viewrail’s design experts can guide you through every stage of the process from initial designs and engineering through finished installation.
Viewrail (viewrail.com) has 391 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
391 approved reviews, newest moderated first
Very good customer service
By customer
I Purchased the Pins for my glass staircase and it turned out Magnificent!
By John P.
Love the style and Rob was great to work with, from pre - purchase threw install!
By Lisa
Excellent quality well made oak railing. Packaged very well. Shipped in a box truck, box was damaged but the foam padding protected the railing from damage. Very satisfied, would recommend highly.
By Dale R.
GREAT CHOICE! VERY HELPFUL! Easy Access, Very nice product!
By Erv M.
The end result is fantastic, but we had to go through many re-shipments of missing parts before it all worked out. Love the rod-rail!
By Taylor
Viewrail’s completed product is beautiful. We had a few hiccups with production/appropriate number/type of hardware included in the shipment which delayed our project considerably. We would not use them in the future.
By Tiffany K.
Awesome customer service and their products are top quality.
By Brett