ViewrailReviews of viewrail.com

As an installer, after 3 incomplete or wrong shipments, my clients have spent now over 3 months without having to walk around the outside of their house to get fom the main floor to the upstairs floor... It hurts me to say i cannot suggest anyone buy from them. The reason it hurts is that the parts of their system that did arrive correctly were some of the most well thought out and designed/engineered I have seen in 20+ years of building high end custom homes... however, if they can't get the order right the first time.... make your own call...

Viewrail is a quality company easy to work with If they make a mistake there quickly corrected And able to work with the same team start to finish

I was very pleased with the help I received in determining the materials needed for my two exterior decks. Everything was shipped on schedule and all parts received. This was a very good experience and amazing that it all worked so well with all the supply chain issues. The finished product on the exterior decks highlighted the architectural lines of our new home. Looks fantastic! I highly recommend Viewrail.

The whole experience was great! Appreciate the support in planning, shipping, and even post receipt of materials.

The material itself is good quality, however I had issues with incorrect materials being sent multiple times. From the post, to the screws, to the post bolt covers, I had to wait long periods of time to get the correct materials to complete the project. I also had to wait long periods of time to receive instructions and clarifications on issues that I had with installing the project. The videos they provide on YouTube aren’t always up to date with the materials they send out. They definitely need to update their videos references.

Everything went well great quality foolproof instructions great service.

Stop. Do not order anything from this company. They were 4 months past the delivery date. The inside glass panels were made incorrectly and didn’t fit at all. All they could say was “well, you signed off, so it’s your own fault”and never offered an apology or a way to compensate , so we had to make brand new templates and have to them made locally.Still waiting…. Our outdoor glass was awfully late too. To add insult to injury, we paid them for caps over the glass and several weeks later, they are not shipped. Our entire project is late costing us thousands of dollars every month. THEY DO NOT CARE.

There were certainly a few challenges with my project. Firstly, with a staff change at Viewrail the project fell off your 'radar screen', and had not yet been started on the date I expected it to be delivered. Secondly, there was damage during shipping on the large railing and delivery of the replacement seemed to take forever (due to shipping issues). However, I was really pleased at how responsive the staff was to my issues. Once it was realized that you dropped the ball, the project was immediately done and shipped within a few weeks. Likewise, the damaged railing was rapidly replaced and shipped ASAP. The process of designing the project, and the extensive resources for helping me put it all together have been great. I do have another project (a year or so out) and plan to have Viewrail work on it. Special thanks to Daniel Stech for all his help and quick response to the issues.