ViessoReviews of viesso.com

Poor customer service. I bought an expensive, made to order table from Viesso in May 2026. As of 9/21/26, I'm still waiting. When I bought the table, Viesso promised delivery by mid-August. Here we are a month later. I can understand delays, but there has been very little useful communication about what is apparently a shipping delay. Worse still, Viesso won't take ownership over it. They just blame the shippers or fob me off to the shipper website.

We ended up buying the Summit Amber bedroom set and were extremely happy with the whole experience. I recommend getting the white glove delivery services. They came in to set up the bedroom set and hauled away all the packaging materials.

I was looking for some unique dinning modern chairs and I am extremely happy with the Romano Dining Chairs. It gave my dinning room a great modern and homie feel. Also extremely comfortable.

I have to say, their customer service is exceptional!! They took their time to answer all my questions. Made my purchase decision easy. Super happy with my new bar stools. Best part is that everyone complements them. Highly recommend.

We are super happy with our Woud Array Highboard. We actually ordered another piece that we didn’t love and the return process was smooth and easy. I’m not sure why others don’t understand their policy as it is very clear on the website.and is no differently than other furniture companies. Customer service was amazing.

Viesso representatives are knowledgeable and accessible. They answer the phone which is basically unheard of today do everything they can to help make the buying experience a great one!

Beware! Viesso does not take returns on some items, but never tells you it's a final sale. They refuse to work with us. We are stuck with an over $500 Papellina rug that, unexpectedly and unlike our other Papellina rugs, is thick at the ends so our front door won't open. We have nowhere else to use it. Brand new, perfect condition, was put immediately back in the box to ship back--only they won't refund us.

Customer service is atrocious. I’ve never been ignored by a company quite like this. It has taken four follow up emails over the course of two months to receive a two sentence response. No responsibility for making a mistake and no resolution. I spent over $10k here. I’ll never make that mistake again.