Credit lost
The service disappeared from London, so that I lost the positive credit I had on my profile.
By Massimo Dello P.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
64 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ViaVan is powering Europe’s mobility revolution with innovative shared ride technology.
ViaVan (viavan.com) has 64 customer reviews on The Fair Hearing, with an average rating of 1.6 out of 5.
Showing 50 reviews with 1 star · Clear filters
The service disappeared from London, so that I lost the positive credit I had on my profile.
By Massimo Dello P.
Unreliable, lie about how far away they are so you end up standing around for absolutely ages. Not fit for purpose
By sally C.
£40+ stuck in credit since March 2020. No way of contacting ViaVan. Unacceptable!!
By Denice S.
I have money in credit as they gave discounts about 2 years ago. Old login now doesn’t work, so created a new account…..messaged them twice and no response. What a con!!!
By Graham
Money stuck in credit. No response from viavan. No way to communicate and find out how or when to Claim it back.
By Patricia C.
Money stuck in credit. No response from viavan. Next stop, financial ombudsman
By Js
To reiterate what many have already said: money is stuck in credit. There is no way of retrieving it. Scam, scam, scam.
By AD
I have £56 ride credit, however viavan service has been suspended back in Jan due to cov19. I tried to contact Viavan several times on the phone and social media No answers at all
By Elis